No buttons on mobile consent banner

  • Resolved miniwi

    (@miniwi)


    1 year, 9 months ago

    Hi there,

    I saw that the topic has been stressed before. However, I could not find a solution within the support threats. I use the plugin since some time, but for whatever reason JETPACK stats stopped working on Jan31st.

    The main reason I consider is a missing consent button on mobile phone. I check my page and found out, on mobile phone the banner appears as well as the text, but no buttons. When simulating the banner on a desktop / mobile emulation, it seems ok.

    What causes this behaviour?

    Michael

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @miniwi,
    Greetings from CookieYes!

    We appreciate you reaching out to us with your query. In order to fully investigate the issue, it would be best to have our plugin active on your website. In the meantime, we recommend that you check the content of your cookie message in the “GDPR cookie Consent -> Settings -> Customize Cookie Bar” to ensure that all div elements have a closing tag (</div>). If the problem still persists, please feel free to contact us again for further assistance.

    Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @miniwi,

    This thread has been inactive for a bit, so we are going to mark it as resolved now. Please feel free to open a new thread or follow-up if you have any further questions or still need help.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘No buttons on mobile consent banner’ is closed to new replies.