No C7 content

  • Resolved sasquatchjack

    (@sasquatchjack)


    1 year, 4 months ago

    No content from C7 is displaying as of today. Yesterday content was good. I have disabled and reenabled the plugin, deleted and re-added the plugin, resaved permalinks, deleted and recreated the pages, verified the tenant ID. Caching is not enabled for the site. The commerce7.js appears to be added correctly and the blocks are rendering, but no content is added to them.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Michael Bourne

    (@michaelbourne)

    Curious problem. Obviously unrelated to the plugin as no update was released that would affect any existing installation, and looking at other C7 sites, it doesn’t seem to be a problem elsewhere.

    Looking at your site, it appears the commerce7.js file is added properly but never executes. I can only assume that something updated on your site is interfering with that, but no errors are present to give us any clues. I’d go through the remaining “basic WordPress” troubleshooting steps you’ve started like disabling plugins and changing themes until you figure it out.

    I did get noticeable load delays from some sort of “wpmu cdn” analytics script, so start there.

    Thread Starter sasquatchjack

    (@sasquatchjack)

    Thank you so much for looking at it Michael. I appreciate it. Yes, it was a theme update that caused the issue. Was able to resolve.

Viewing 2 replies - 1 through 2 (of 2 total)
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