• I cannot get this plugin to work! I followed all the installation steps carefully, I set up my custom email and assigned it to the relevant product, but the emails don’t show my custom content. What can I do to troubleshoot the problem?

    My site is running WP 4.9.7, the Avada theme (v 5.5.2) and WooCommerce 3.4.3

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author alexmustin

    (@alexmustin)

    Hi @jochundesign,

    Thanks for using my plugin! I’m sorry to hear you’re experiencing issues.

    What other active plugins are you using?

    Thread Starter jochundesign

    (@jochundesign)

    Hi Alex thanks for your speedy response ?? I’m using the following plugins:

    All In One SEO Pack
    Disable REST API
    Duplicate Post
    Easy WP SMTP
    Fusion Builder
    Fusion Core
    Google XML Sitemaps
    My Custom Functions
    Ninja Forms
    Redirection
    Simple History
    WC Fields Factory
    Woo Preview Emails
    WooCommerce
    WooCommerce PayPal Checkout Gateway
    Wordfence Security

    Plugin Author alexmustin

    (@alexmustin)

    I have a feeling these plugins may be conflicting:

    • My Custom Functions
    • Woo Preview Emails

    …but I’m not sure.

    I would try disabling those and see if it helps Woo Custom Emails work as expected.

    Please report back once you have tried this.

    Thanks!

    Plugin Author alexmustin

    (@alexmustin)

    Hi @jochundesign,

    Did you find the plugin that was conflicting with WooCustomEmails?

    I had the same problem – for me, the Processing and Completed emails were firing, but the WCE added content wasn’t showing up. Also, the “Purchase Note” on WooCommerce Product advance tab wasn’t showing anywhere in any notification, and I don’t know if that was deprecated somewhere, or if this plugin or some other plugin disabled that, or if it was never used, but I had written content into the Purchase Note field for every product that I thought was supposed to display for Products. But I got your plugin because I wanted more communication at more status points (ie, at Processing, not just Completed).

    Based on your note above, I disabled the Woo Preview Emails plugin and the Processing content showed up. So, that is some progress. The Woo Preview Emails plugin isn’t a critical plugin, but is a nice one to have, so it’d be good to figure out why there’s a conflict.

    The Completed content still does not show up. Of course, that’s the most important feature to me – I need to be able to send information to customers upon completion of the order.

    I have a lot of plugins and won’t list all of them, but some that might be related are:

    Woocommerce Memberships
    iThemes Sales Accelerator
    iThemes Sales Accelerator Inventory
    iThemes Sales Accelerator Reporting Pro
    Email Users
    Email Log
    WooCommerce Email Customizer
    WP HTML Email – WooCommerce
    WooCommerce Chained Products
    WooCommerce CheckOut Field Editor
    WooCommerce Services
    User Role Editor
    Redirection
    Post Snippets
    ithemes Security Pro
    Jetpack

    By the way, I’d be interested in a paid, Pro version of your plugin that offered:
    – support for shortcodes (specifically Post Snippets type of integration – the editor of course lists Posts Snippets and the post takes it but I believe you mentioned shortcodes aren’t supported)
    – ability to create new WCE from inside the Product page
    – Ability to actually store and edit small text-based content embedded on product, like advanced -> purchase note, instead of a reference to a different WCE. Sometimes it’s easier to just have the content right there if it’s small, especially if it’s just a shortcode.

    Plugin Author alexmustin

    (@alexmustin)

    Hi @whallify,

    Thanks for using my plugin, and thanks for the suggestions!

    I work on this plugin on my spare time, and lately my regular work has been crazy for me.

    I will try to troubleshoot these issues when I have time, and I will also look into your request for more features.

    Thanks for your patience!

Viewing 6 replies - 1 through 6 (of 6 total)
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