“No Channel available” after update

https://www.ads-software.com/plugins/wise-chat/advanced/

Scroll down Select download of previous version.

Download manually, then upload install as a regular plugin, right over 3.3 version.

WordPress will ask to keep 3.3 or downgrade, just downgrade to 3.2 until fixed.

thanks

Hello @peetee

Please update to 3.3.1.

Best regards

Hi g2secure and Marcin,

I downgraded to 3.2, and that seems to work for me.
After that I also tested 3.3.1, but that version seems not to work properly. In a short test it looks like it works for WP-usersaccounts, but it seems not to work for non-WP accounts. If joining as an anonymous user I get the “No channel available” message again.

Mind you this was a brief test. But these are my findings so far.

• This reply was modified 9 months, 1 week ago by peetee.
• This reply was modified 9 months, 1 week ago by peetee.

the new version is working only on mobile mode. The previous version worked perfectly and looked perfect. I dont understand why they changed the design and grouped the users messages into one message. The background for the messages are not 100% width as before and in total – it was much simplier and friendly before the update. I too downgraded to the previous version. It is an awesome plugin but the appereance and the changes are bad for me. Thank you.

NOTE: You must clear browser cache for this to work. But still – only on mobile mode.

• This reply was modified 9 months, 1 week ago by supernova76.

Hope you don’t mind me replying to your topic. I had issue with 3.3, and 3.3.1 same no channel available message. What I did to make it work again is:

Go to settings > Wise Chat Settings > Appearance … scroll down to the Browser Appearance area and check the option Auto-open First Channel, save changes and that made it work for me. Hope it helps you out too.

For my part, I deactivated and deleted the extensions and then reinstalled and reconfigured everything. It was the only solution found.

I was having this same “No Channel available” message with no chat after updating to the latest version of this plugin and found the following error in my error logs:

WordPress database error Unknown column 'chat_recipient_id' in 'where clause' for query SELECT * FROM wp_wise_chat_messages WHERE channel = 'global' AND (chat_recipient_id IS NULL OR chat_recipient_id = '') ORDER BY id DESC LIMIT 100

Sure enough, there was no ‘chat_recipient_id’ column in the ‘wp_wise_chat_messages’ table! I deactivated and reactivated the Wise Chat plugin and the issue was fixed! The ‘chat_recipient_id’ column had been created and the chat loaded fine after that.

Yes, we added few database columns and plugin Update process should have added those columns. De-activation and activation is the solution.

I’m afraid to say de-activation and activation does not work for me. I’ve tried this now for a number of times, but it does not solve the issue. I still see the message “No channels available” when using it when I’m NOT logged in to WordPress (so, as an anonymous user)

Please try this:

https://kainex.pl/projects/wp-plugins/wise-chat-pro/faq/how-to-fix-no-channels-open-message/

As I stated before. These solutions only work when logged in as a WordPress user. Not as a non-logged-in user. Then I see “No channels available”.

So, for now I went back to version 3.2 again.

• This reply was modified 9 months ago by peetee.