No chat/reply box at the bottom of the chat window (admin console)

  • Resolved plasticcards

    (@plasticcards)


    8 years, 9 months ago

    Hi there,

    We’ve had a customer try and contact us via the Live Chat support feature today and we couldn’t seem to reply as there was no chat box at the bottom to type into at all?

    Here is a screenshot of our admin console when someone was chatting to us – https://imgur.com/XLHGndS

    As you can see there is nothing at the bottom at all which we can type in. Can you help us as we’ve had to deactivate the plugin until this gets fixed.

    Thanks

    https://www.ads-software.com/plugins/yith-live-chat/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author YITHEMES

    (@yithemes)

    Hi,

    we have found the problem. To quick fix you should edit the file “wp-content/plugins/yith-live-chat/assets/css/ylc-console.css” and change the CSS rule:

    .update-nag,
#wpfooter,
#screen-meta-links,
#message,
.error{
    display: none !important;
}

    with this

    .update-nag,
#wpfooter,
#screen-meta-links,
#message,
.error,
.notice{
    display: none !important;
}

    In any case, we will send an update as soon as possible to solve the problem

    Thread Starter plasticcards

    (@plasticcards)

    Thank you, I hope for the update soon!

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘No chat/reply box at the bottom of the chat window (admin console)’ is closed to new replies.

Tags