No code and no email

Also wanted to add that the purchase IS generating the card and the code, it’s just not emailing and the code is not appearing in checkout.
This is WordPress version 4.7.3

Hi @magzaloo,
the gift card code is generated when the order is set as completed and the code is delivered to the customer thanks to the WooCommerce ‘completed order’ email where the code will be shown under the gift card product on the order details table.

I have tried this several times and even though the order shows complete, there is no email that is sent to the customer.

Hi @magzaloo,
please note that there shouldn’t be any additional email sent to the customer, the gift card code is shown on ‘completed order’ email sent by WooCommerce.
If the ‘completed order’ email is not sent, then there is some problem there that should be not related to the Gift Cards plugin.

I am not understanding what you mean ? First you say that upon complete order, an email is sent to the customer”, then you say there is no additional email sent to the customer ?

“the gift card code is generated when the order is set as completed and the code is delivered to the customer thanks to the WooCommerce ‘completed order’ email where the code will be shown under the gift card product on the order details table

The bottom line is that the customer is not getting their code. Not through email and not through the checkout. The gift card is being generated, and of course I have access to it through the dashboard, and when I use the code to make purchases, it does work, however, the customer is not getting the code.. Not through email and not through the checkout.. So, how is the customer supposed to know what code to use when that information is not being supplied to them ?

If you go to the website, https://happyrockholistics.com/product/gift-card/ and follow through with the order, choose the $1 gift card, .. you can choose “cash on delivery” on check out, so that you dont get charged, you will see that upon checkout, when you place the order, the code is NOT there.
Here is the screenshot of the checkout https://happyrockholistics.com/wp-content/uploads/2017/03/giftcardcheckout.jpg. See, no code…

How is the customer supposed to use their giftcard when no code has been given ?

• This reply was modified 7 years, 8 months ago by magzaloo.

I just wrote a big, long response… what happened to it ?

Here I go again …

The customer is not getting the code. Not through email and not thorugh checkout. Please see screenshot

https://happyrockholistics.com/wp-content/uploads/2017/03/giftcardcheckout.jpg

How is the customer supposed to utilize this purchase if they are not getting the code ? There is no email sent upon complete order, and as you can see from the screenshot, no code is visible to the customer upon check out.

I can see in the dashboard that the gift certificate is generated, and it does work.. but as I have said.. the customer is not getting this information.

Hello ? My client is waiting. Some help would be very appreciated.

Well, since you refuse to help me, can you at least tell me which variable I should call in checkout so that the client can see what code to use ?

You can get the code by setting the order as payed. Then the plugin releases the code and it will be reveal both in the Gift Card section and on the mail that is being send to the customer.

That’s what im saying. The code DOES NOT release upon the order being completed. And there is no email that is sent to the customer.

If you look at this screenshot

https://happyrockholistics.com/wp-content/uploads/2017/03/giftcardcheckout.jpg

The code does not appear on Order Details, which is all the customer sees on their end after the order completes. And they get no email. So how are they supposed to get the code if its not provided to them ?????

I want to at least make the gift card code appear on the order details page (checkout) (above screenshot). How do I do that ?

• This reply was modified 7 years, 8 months ago by magzaloo.

@magzaloo – Please do not bump posts. If you feel you need additional help you can contact the vendor directly on their support site:
https://yithemes.com/contact/

• This reply was modified 7 years, 8 months ago by bdbrown.

Hi @bdbrown,
there aren’t additional email sent, the code is shown on the ‘order completed’ email sent to the customer after you set the order as completed.
From your screenshot it is not clear to which email it refers.