No communication from SportspressPro Support

  • Resolved AndrewLynch

    (@andrewlynch)


    6 years, 3 months ago

    Hello,

    I have not heard from SportspressPro Support on open tickets for quite some time now.
    Wondering whether it is just me and I am missing something.

    Last email on one issue was sent to me by support on 28-Oct. I asked for an update twice on 4-Nov and then 9-Nov but no response at all.

    Another ticket was opened on 11-Nov and so far I only got automated response on it (“Next Team present in Table pick wrong team” thread on this forum).

    Thanks,

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Contributor Savvas

    (@savvasha)

    Hi @andrewlynch,

    I am really sorry to hear that.

    The truth is that based on WP Forums rules I cannot think any other solutions behind those I proposed at https://www.ads-software.com/support/topic/next-team-present-in-table-pick-wrong-team topic.

    I am sure that our support team will come in contact with you asap. I just let them a notice for your issue. I am really sorry for any inconvenience.

    Thanks,
    Savvas

    Thread Starter AndrewLynch

    (@andrewlynch)

    Hi Savvas,

    Thanks for the feedback.

    I am sure that the fix your proposed is good and it is just me not applying it correctly thus asking for support team to have a look.
    I am hoping to hear from them soon as another issue I opened a case for is more pressing matter.

    Thanks again,
    AL

    Roch

    (@rochesterj)

    Hi Andrew!

    Thanks for your reply.

    I think I have just found your ticket here. Our dev team is looking at it right now.

    I’ll check your new ticket as well.

    Thanks!

    Thread Starter AndrewLynch

    (@andrewlynch)

    Thanks, Roch. I appreciate it.

    Roch

    (@rochesterj)

    You’re most welcome!

    Let us know if you need anything else.

    Kind Regards,
    -Roch

    Thread Starter AndrewLynch

    (@andrewlynch)

    Hi, Roch.

    There was a follow up on new ticket from support so thanks again for that.

    You mentioned that your dev team is looking at another much older case I opened. Can you ask someone to provide an update on it ? I was told on 28-Oct that developers were are looking at it and that was almost 3 weeks ago.

    Regards,
    AL

    Roch

    (@rochesterj)

    Hi Andrew!

    I don’t see this ticket in our list. Please kindly ping it once again, maybe it was assigned as pending or resolved by our support system.

    Thanks!

    Thread Starter AndrewLynch

    (@andrewlynch)

    Hi Roch,

    I sent another email using the original thread, subject “Tournament Brackets: Fixture create for blank dates”. This is the 3rd time I am requesting an update on it.

    I am wondering whether you can seer that email yourself.

    Thanks,
    AL

    Roch

    (@rochesterj)

    Hi Andy!

    Now the mistery is solved. I can see another ticket of yours, but not that one as it’s assigned to someone else.

    I’ll reply to the one I can see. You should get an update today on your other ticket, either way at least we can talk in your other ticket now.

    Thanks!

    Thread Starter AndrewLynch

    (@andrewlynch)

    Hi Roch,

    Thanks for following up on the issue. Much appreciate it. I got an update eventually.

    Roch

    (@rochesterj)

    Hi Andy!

    That’s great. I’m sorry again for the delay, and I’ll keep you updated in the premium channel now.

    Thanks!

Viewing 11 replies - 1 through 11 (of 11 total)
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