No connect becase of blacklisting my IP by Mailchimp

  • Resolved artildo

    (@artildo)


    8 years, 7 months ago

    I’m running a website hardthings.ru with the plugin. But it couldn’t connected although I had my domain verified and a correct API key typed in.

    My hosting provider told me that Mailchimp is blocking the server IP. They offered me to change the internal server and so we migrated. My IP changed and it worked! My website was connected to Mailchimp and I was able to add an email address.

    But several hour lated the connection lost and my provider told me the new IP was blacklisted too.

    So what can I do with that? I have no paid plan at Mailchimp to send them a letter.

    https://www.ads-software.com/plugins/mailchimp-for-wp/

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Lap

    (@lapzor)

    You can try to generate a new API key until you get one that ends with a different number (= different API server).

    You can ask your hosting provider for a private IP, this is usually available for a yearly fee. As long as you are on shared hosting (many websites on 1 IP) it can be one of the other users of that hosting server that get’s you blacklisted.

    And of course you can always try to contact MailChimp support to ask if they can help you with this:
    https://mailchimp.com/contact/support/

    Hope that helps. If you have any questions, please let us know.

    Thread Starter artildo

    (@artildo)

    Thank you for the reply! I tried several times to register a new API key, it always ended with -us10. I decided, that this name denotes the server and registered a new account. Now the key end with -us14. Nevertheless, the problem persists.

    The link you provided works out only for those with a premium plan. Otherwise you are left with some library of topics. I didn’t find there my problem.

    I’m wondering if there can be any workarounds besides having a private IP which is also subject to be blacklisted withound any comments from MailChimp.

    Plugin Contributor Lap

    (@lapzor)

    Hi,

    Besides getting a new IP address (either private IP or by moving to another shared IP on your hosting providers network) you can:
    – Migrate to a new webhost.
    – Configure your server to connect to the MailChimp API server using a proxy. (You will have to ask your hosting provider about this option).

    If you have SSH access to your server, running the following command provides a quick way to test if remote requests to the MailChimp server should actually work.

    curl -v https://us1.api.mailchimp.com/3.0/?apikey=test

    Replace us1 with the characters in the end or your API key, after the minus sign.
    Replace test with everything in front of the minus sign of your API key.

    Thread Starter artildo

    (@artildo)

    Thanks a lot and sorry for numerous typos. I do have a SSH access, here is the result of executing the command (please see the screenshot). I see something bad in it. Does it mean that the proxy way is not applicable?

    Please see the screenshot.

    Plugin Contributor Lap

    (@lapzor)

    Akamai is the name of their firewall. Approaching them from another IP (for example by way of a proxy) should circumvent that.

    Hope that helps!

    Thread Starter artildo

    (@artildo)

    Thanks, I will ask my hosting support to help me with that.

    Plugin Contributor Lap

    (@lapzor)

    As there is nothing more I can do for you at this point I will now mark this ticket as “resolved”.

    Please start a new thread if you have any further questions as we don’t check up on resolved tickets often.

Viewing 7 replies - 1 through 7 (of 7 total)
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