No connection to Facebook Ad account

  • Resolved achan23

    (@achan23)


    4 years ago

    Hi,

    It seems that under installation, there’s not an available option for connecting with the ad account?
    This has caused issues that the pixel in the Business Manager is not connecting properly with the ad account for using conversion campaigns?

    Am I missing anything during this process?

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  • AJ a11n

    (@amandasjackson)

    Hi @achan23

    As of version 2.0 of the plugin, only pixels created through the business manager can be selected through the plugin setup window. Personal ad pixels will not be available.

    Are you saying that there is not an Ad Manager Account connected? Can you provide us with a screenshot of your connected asset from the Marketing > Facebook > Connection tab.

    To manage your connected assets and enable other features, you will want to click Manage Connection to open the Facebook Business Extension tool.

    Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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