Hi @littlewormmommys
Thanks for reaching out!
I’m trying to use the woocommerce integration for facebook to add a catalog but if I do it from facebook it only offers me the possibility to reinstall the plugin and if I do it from woocommerce it doesn’t work. Someone could help me? Thank you.
To better picture what you are referring to here, can you please share with us a clear screenshot of what you see on your end so that we could address you more effectively?
If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/. You can share the direct link to the image as a response to this topic.
Additionally, I’d like to understand your site properly, please share your System Status Report that you can find via WooCommerce > Status
. Select Get system report
and then Copy for support
. Once you’ve done that, you can paste it into your reply here.
If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs
.
Meanwhile, please refer to this support documentation on how to setup the plugin properly: https://woocommerce.com/document/facebook-for-woocommerce/
Hope this helps!