No Cookies are set although consent is given

  • Resolved jidwictut9

    (@jidwictut9)


    3 years, 8 months ago

    Hello,

    I am testing your plugin on my test site. I noticed that the Analytics cookies are not set with consent.
    If the cookies are enabled in the cookie settings it works, but not if you click on the banner on agree.
    The Analytics cookies are disabled by default. If they are enabled by default, they are also loaded immediately.
    I hope you can help me.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter jidwictut9

    (@jidwictut9)

    Hello,
    I just found this post:https://www.ads-software.com/support/topic/clicking-accept-all-cookies-on/

    I am wondering about this. According to DSGVO/GDPR, the cookie for Google Analytics, for example, must be set only after consent and not already activated.
    Only when I actively agree the cookie may be set.

    So I can not use your plugin.

    Thread Starter jidwictut9

    (@jidwictut9)

    I just saw on your site https://www.webtoffee.com that your plugin works there as I imagine it. Google Analytics is disabled and only when you agree, the cookies are loaded. Why does not this work on my page?

    Plugin Author WebToffee

    (@webtoffee)

    Hi @jidwictut9,

    To enable all cookie category just by pressing ACCEPT button will require enabling the “accept all” feature in the plugin and it is available only in the premium version.

    Thread Starter jidwictut9

    (@jidwictut9)

    Hello,

    that means I can not use your plugin as required by the GDPR.
    To use Google Analytics, the user must enable Google Analytics directly in the settings.
    Where is the problem when the user clicks Agree to load the cookies that are not necessary?
    So the buttons “Agree” or ” Reject” have no sense in the free version?

    Thread Starter jidwictut9

    (@jidwictut9)

    I experimented a little and now I know how it works. But it is a bit incomprehensible.
    I need to set the category of Analytics to active.
    So it looks to the user like Analytics is active when he clicks on settings.
    But it only becomes active when you click on Agree. Otherwise it remains inactive although it is set to active in the settings. Totally complicated.

    Plugin Author WebToffee

    (@webtoffee)

    Hi @jidwictut9,

    While we understand it is complicated, it is a necessity by law. GDPR requires users to explicitly enable the cookie and not to use preselected check boxes. Thanks for understanding.

Viewing 6 replies - 1 through 6 (of 6 total)
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