No customer email address being supplied to PayPal

  • Resolved stvmarsh

    (@stvmarsh)


    4 years, 3 months ago

    Hello. This plugin seems to work well except for us it does not send the customer’s email address to PayPal…as a result customer does not get PP order received email and stamps.com imported orders do not have an email address to send customers the shipping/tracking notice. I assume its because the plugin is only sending the shipping address to paypal. Other similar plugins have a box to check on setup to “send billing address to PP”. To be clear we have used other similar plugins and the emails are supplied to PP so we assume our PP settings are correct?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    Hi,

    Please check the following documentation https://wp-ecommerce.net/paypal-pro-payment-gateway-for-woocommerce. This shows you how our addon/plugin works with WooCommerce.

    Thank you

    • This reply was modified 4 years, 3 months ago by mbrsolution.
    tmendes

    (@thaissamendes)

    It doesn’t take much for you (plugin’s owner) to simply add this line to the $query_args inside create_paypal_request method:

    ‘EMAIL’ => $this->order->get_billing_email(),

    I had this same problem and I had to manually add this, because your plugin doesn’t provide a way for developers to filter that query_args variable (which would avoid me from needing to directly edit the plugin’s core inside my website).

    Plugin Support mbrsolution

    (@mbrsolution)

    @thaissamendes, thank you for sharing your findings. I have submitted a message to the developers to investigate further your solution.

    Kind regards

    Plugin Author wp.insider

    (@wpinsider-1)

    Thank you. I have updated the plugin to include the email address in the query parameter that is sent to the PayPal API.

Viewing 4 replies - 1 through 4 (of 4 total)
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