No customer email sent after payment (deferred payment)

  • Hi,

    Since last update 3.0.3 customers don’t receive order confirmation emails after successful payment…

    current settings are deferred payment.

    Orders with successful payments have as order status “deferred payment”

    Order notes show that it goes from “pending payment” to “deferred payment”. So it seems your code skips one of the status enabling the order confirmation email to be sent… And this status “deferred payment” doesn’t show is the woocommerce list of statuses available to choose from and send the transactional email we want.

    please help fix this! I shouldn’t be the one!

    Thx in advance

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi,
    I have a similar problem. For some orders, the “new order” email for the seller is not send.
    The only difference I found is in the order states.

    Mail sent :

    Mail not sent :

    • This reply was modified 1 month, 4 weeks ago by papiercode.
    • This reply was modified 1 month, 4 weeks ago by papiercode.
    Thread Starter mickboud

    (@mickboud)

    There’s Nobody managing / moderating this support channel?

    tbo460

    (@thibotus01)

    Scary to see that there is no support on WordPress. Do you actually get help by email?

    Thread Starter mickboud

    (@mickboud)

    Scary to see that there is no support on WordPress. Do you actually get help by email?

    No I don’t. I “solved” this on my own and that’s it… Using a workaround triggering specific emails at time of specific events (change of order status from X to Y)…

Viewing 4 replies - 1 through 4 (of 4 total)
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