No customer service

  • Unclear which features are available at paid levels. No monthly subscriptions are available; you must pay annually. There is no customer service, so if you need trouble shooting, you must sort through hundreds of irrelevant articles to maybe get to a fix. I am very disappointed with this plugin. I feel had.

    • This topic was modified 4 years ago by leahkenyon.
Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello,

    we are very sorry to hear your opinion.

    You will find all information about the free and the paid version on WordPress:
    https://www.ads-software.com/plugins/blog2social/#what%20can%20i%20do%20with%20the%20free%20version%3F
    And you will find a detailed listing of all available features in our pricing list:
    https://www.blog2social.com/en/pricing/

    Like many other plugins on WordPress, Blog2Social is Freemium, which means that we offer a basic free version as well as advanced features in a paid version. More than 40.000 users are perfectly happy with the free version. We offer a wide range of automation and customizing options in the free version.

    Posting to 14 social media account at once is included in the free version.

    There are in fact a lot of things you can do with the free version of Blog2Social. For example:
    – Share your posts or pages on 14 different social networks at once: Twitter, Facebook (profile and page), LinkedIn (profile), XING (profile), Instagram, Pinterest, Reddit, Torial, Medium, Tumblr, Flickr, Diigo, Bloglovin, and VK
    – Customize your social media posts with personal comments, hashtags, handles, emojis, and select an image of your choice from your blog post. You can even edit the complete HTML markup for re-publishing your post on Tumblr, Torial, and Medium.
    – View all your social media posts in one single place
    – Automatically generate hashtags from the tags of your post
    – Edit the meta tag information of your blog posts and pages
    – Use the free Blog2Social Extension for Firefox and Chrome to save links while browsing and share them whenever you want.

    If that’s enough for you, you can stay with Blog2Social free forever. If you need more advanced sharing and scheduling options for auto-posting and cross-promoting your posts and contents you can upgrade anytime.

    As you can see in the WordPress support forum, we answer all support tickets within approx. 24-48 hours. We also provide individual customer service via email, telephone, Facebook, Twitter, or the Blog2Social community, where you can find most answers to common questions as well as post your individual questions and get help from our support team.

    If you have any questions about Blog2Social, please contact us via one of these options.

    Hello Leah,

    we could find two support tickets from you so far. One from June which was followed up by an email exchange over the following days and another ticket from last Friday night, which was answered on Monday morning (today).

    Is there anything else we can do to support you?

    Thread Starter leahkenyon

    (@leahkenyon)

    Thanks for your reply, but I still have no way of contacting a live person for customer service. For a paid plugin, this is not acceptable.

Viewing 3 replies - 1 through 3 (of 3 total)
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