No customer support

Hello Pablo,

Thanks for reaching out. Sorry if you think you haven’t received the support you expected. We do certainly provide support for all of our customers and do this via the members area available to premium members.

However, support for free theme is provided by the awesome WordPress community. Although we do aim to help out where possible, understandably we’re not able to assist all free users with their issues. We’ll always monitor the forums and take on board feedback via bug reports and other important issues such as the one you raised in the following ticket:

https://www.ads-software.com/support/topic/warnings-32

We’re always happy to hear your feedback. So if you would like to discuss any important issues please do feel free to reach out and we’ll be on hand to help.

Thanks.

Hello ThinkUpThemes:

All I asked is for some advice to keep the menu always open.

I managed to accomplish it with the help of StackOverflow.

But, now I need a code to center the logo on responsive devices (under 768px width)

If you can help on this, it will be great.

Hello Pablo,

This isn’t the type of issue we’d really be helping with, particularly for our free themes. As it relates to a customization, as opposed to a genuine issue which affects all users.

However, given that you’ve taken the time to leave a review, we’d love to work with you to see if we can help bump up your review. As such please kindly go ahead and submit a new support ticket for this issue, as the one you linked to before is not for this issue.

Alternatively, you can reach out to us over at https://www.thinkupthemes.com/contact and we’ll be happy to help you with this issue.

Thanks.