No Customer Support!

  • The plugin works in most situations I’m sure, but my issue is that I have had no response at all to a support ticket I lodged over a week ago. I also sent an email to which I have had ZERO RESPONSE! I’m not happy with the lack of support provided.

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  • Plugin Support wayes001

    (@wayes001)

    We sincerely apologize for the inconvenience and the delayed response. We prioritize customer support, and we’re sorry to hear about your experience. Unfortunately, due to student movements and political instability, the Government of Bangladesh has stopped all kinds of internet access and declared a curfew. As a result, our support and development team has been unable to work for the last seven days, from 19-25 July

    Additionally, internet connectivity was slow until April 5, which further impacted our response times. As a result, a significant number of support requests have accumulated, and we are working diligently to address them all.

    Since there are many support requests accumulated and we haven’t been able to identify which one is yours, could you please contact us again using this review link? We’ll ensure your issue is addressed as soon as possible.

    Thank you for your understanding, and we appreciate your patience.

    Plugin Support wayes001

    (@wayes001)

    We are sorry for the typo in our previous message. The correct date should be August 5, 2024, not April 5, 2024. To clarify, internet connectivity was slow until August 5, which impacted our response times. Thank you for your understanding.

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