No customers created

  • Resolved jbstream

    (@jbstream)


    8 years, 3 months ago

    Updated the plugin to 3.0.6 and now no customers are being created on the Stripe dashboard. Orders are going through and being processed, but with no customer associated with them in the dashboard.

    Enable Payment via Saved Cards and Capture charge immediately are checked.

    Any ideas what might be going on?

    Thanks

    • This topic was modified 8 years, 3 months ago by jbstream. Reason: Left out a word
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  • Phil

    (@fullysupportedphil)

    Automattic Happiness Engineer

    Hi @jbstream,

    The customers will only be created in Stripe if they are choosing to save their cards during the checkout process.

    If they are already logged into an account or are creating a new account on your site, they will have a checkbox on the credit card form that says “Save to account“. If they do not check that box, a customer will not be saved in your Stripe dashboard.

    ![](https://cld.wthms.co/t85t/YXe44G9I+)
    Image Link: https://cld.wthms.co/t85t/YXe44G9I

    I hope that helps ??

Viewing 1 replies (of 1 total)
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