no data at all

  • Resolved blablazzz1

    (@blablazzz1)


    5 years, 7 months ago

    Hi,

    there is no data in any of reports. In the settings, import historical data part is greyd out and not possible to start import. Status is – nothing to import.
    At the same time i receive no errors.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hello,

    Thanks for letting us know about this. Could you try going to WooCommerce → Status → Scheduled Actions → Pending? If there is any task of the group wc-admin-data, that means cron jobs are not running and that’s why the data is not being filled up.

    I would recommend contacting your web host so they can set up your WordPress cron jobs to run automatically.

    Thread Starter blablazzz1

    (@blablazzz1)

    There are no pending jobs there. Cron is running.

    Plugin Author Ron Rennick

    (@wpmuguru)

    When you visit the Analytics -> Settings screen are there any script errors in your browser console?

    Thread Starter blablazzz1

    (@blablazzz1)

    yes, lot of 500 errors:
    Failed to load resource: the server responded with a status of 500 ()
    notes:1 Failed to load resource: the server responded with a status of 500 ()
    notes:1 Failed to load resource: the server responded with a status of 500 ()
    status:1 Failed to load resource: the server responded with a status of 500 ()
    orders:1 Failed to load resource: the server responded with a status of 500 ()
    and etc..

    Hello @blablazzz1,

    My apologies for the late reply.

    Those 500 errors indicate an issue with the REST API on your site. Are you able to capture a screenshot of the errors, or better yet – errors in your PHP logs?

    Thank you!

    Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hi @blablazzz1

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thanks,

Viewing 6 replies - 1 through 6 (of 6 total)
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