• Resolved amnya

    (@amnya)


    Hello,
    I have installed your plugin since April but it is not returning any data to google! I have set the tracking ID and have enabled the enhanced analytics in google! Please advise!

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter amnya

    (@amnya)

    It only works when i add the tracking code in the header. And this does not need this plugin!

    Plugin Author Conversios

    (@tatvic)

    Hi @amnya,

    Thank you for writing to us!

    As per the GA standards, GA script should be in the header. Our plugin does the same. Additionally, our plugin design to track Enhanced Ecommerce data including basic pageview tracking.

    We request you to share your store URL with our plugin installed so we can help you to troubleshoot the issue.

    Hope to hear from you soon!

    Thanks & Regards,

    Thread Starter amnya

    (@amnya)

    So, i still have to put the code in the header, and your plugin just adds extra functionality?

    Plugin Author Conversios

    (@tatvic)

    Hi @amnya,

    While using our plugin, you don’t need to add any code/script manually in your store. Our plugin will automatically add the script in the header.

    Hope this helps!

    Thanks & Regards,

    Thread Starter amnya

    (@amnya)

    That is my point! The plugin does NOT track anything. I kept it since april! The analytics started working only after i manually added the script in the header.php file! While i prefer for it to work through a plugin so that it does not get wiped when i update the theme. Please advise.

    Plugin Author Conversios

    (@tatvic)

    Share the following detail/access of with so we can help you to troubleshoot the exact culprit.

    • Store URL (with our plugin installed)
    • View level access of your analytics account at analytics2(at)tatvic(dot)com

    You can also contact us directly at analytics2(at)tatvic(dot)com to share the details

    Regards,

    Thread Starter amnya

    (@amnya)

    Done, i have added you as reader on analytics and have sent you the admin credentials to your email.

    Plugin Author Conversios

    (@tatvic)

    Since the issue has been resolved, we are closing this thread.

    Regards,

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘No data in GA’ is closed to new replies.