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Resolved lysfrasyd
(@lysfrasyd)

8 years, 7 months ago

In this new theme, Aurum – Minimalist Shopping Theme, I have difficulties getting the download link in the final mail to the costumer. I have other pages selling ebooks and therefore know, that it sometimes takes an effort to get everything working, but here I just have to give up.

I have installed the theme here: https://www.houseofshops.dk. It’s not pretty, I know, but clean from everything, that could disturb the download link being created.

Test #1

Setup:

No other themes on the page exept Aurum Basic installation (without the recommended plugins)

No other plugins but woocommerce
Ticked downlodable (not virtual) = no link (ticking virtual can sometimes cause problems)

Ticked downlodable and virtual = no link

Test #2

Installed plugin Change Database Prefix, set to hos_

Ticked downlodable (not virtual) = no link Ticked downlodable and virtual = no link

—

The site developers couldn’t help, here is their reply:

After trying for about an hour to solve your issue I was not able to get the download link, tried many variants and didn’t recieved any download link, also switched to Storefront theme which is exclusively built for WooCommerce and the download links are not sent to email.

I suggest you to forward this issue to WooCommerce forum because even after following all those tutorials/fixes it didn’t solved the problem.

One thing you may suggest in WooCommerce support forum is tell that this function get_item_downloads( $item ) of WC_Abstract_Order is returning an empty array of downloads, even that the product has downloadable assets assigned and “show downloads” option is enabled.

I hope they will help you with this. I would like to hear from you if they manage to fix it and see what they did.

—

I would greatly appreciate any help! ??

/lysfrasyd

https://www.ads-software.com/plugins/woocommerce/

Viewing 15 replies - 1 through 15 (of 32 total)

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Plugin Contributor Mike Jolley (a11n)
(@mikejolley)

8 years, 7 months ago

Can you screenshot your product settings? (Where the download links are defined and product type)

Thread Starter lysfrasyd
(@lysfrasyd)

8 years, 7 months ago

Sure, here you go:

https://prettypage.dk/wp-content/uploads/2016/04/Screen-shot-product-settings.png

The full link for the download links is: https://prettypage.dk/wp-content/uploads/woocommerce_uploads/2016/03/S?g-smart-find-din-litteratur-p?-en-formiddag.pdf

I am aware, that it contain an “?/oe”, but there is a general problem also with the titles without special letters.

/lysfrasyd

Thread Starter lysfrasyd
(@lysfrasyd)

8 years, 7 months ago

Sorry, forgot to include the link to the screenshot:

https://prettypage.dk/wp-content/uploads/2016/04/Screen-shot-product-settings.png

Plugin Contributor Mike Jolley (a11n)
(@mikejolley)

8 years, 7 months ago

Thats fine.

When you buy that, what status does the order have?

Do you see anything in the download permissions box when viewing the order in the backend?

Thread Starter lysfrasyd
(@lysfrasyd)

8 years, 7 months ago

Nothing happens. This is what is looks like – before and after completion of the order:

Plugin Contributor Mike Jolley (a11n)
(@mikejolley)

8 years, 7 months ago

You didn’t mention the order status.

Thread Starter lysfrasyd
(@lysfrasyd)

8 years, 7 months ago

Right after I have placed the order, the status is marked “On hold”.

Here is the link from before: https://prettypage.dk/wp-content/uploads/2016/04/Backend.png

Plugin Contributor Mike Jolley (a11n)
(@mikejolley)

8 years, 7 months ago

on-hold orders are awaiting payment. No links are sent until processing or complete.

Thread Starter lysfrasyd
(@lysfrasyd)

8 years, 7 months ago

I’m not really sure, if I understand your question. After payment the order status is: Completed.

Is that, what you asked for?

Plugin Contributor Mike Jolley (a11n)
(@mikejolley)

8 years, 7 months ago

You said it was on-hold before?

Thread Starter lysfrasyd
(@lysfrasyd)

8 years, 7 months ago

Yes, I said both:

Before payment = on hold

After payment = completed

Plugin Contributor Mike Jolley (a11n)
(@mikejolley)

8 years, 7 months ago

Right. Before that is made completed, your users won’t see download links on site or in emails.

They will however show in the final ‘completed’ email which gets sent to users.

Thread Starter lysfrasyd
(@lysfrasyd)

8 years, 7 months ago

No, the link doesn’t show up.

I have other sites, where I sell ebooks, I have dealed with this problem before – with different solutions, which do not work in this case – and I know the difference between pending and completed.

Even after the order is completed, there is NO download link in the mail.

It goes like this:

1) Order placed. Status = on hold

2) Payment received. Status = completes

3) Final mail sent to costumer containing link til download.

–> EXCEPT: in this case there is no download link…

Thread Starter lysfrasyd
(@lysfrasyd)

8 years, 7 months ago

This is a screenshot from the “Download your files”-mail:

https://prettypage.dk/wp-content/uploads/2016/04/Download-your-files-mail.png

There is no download link, at least not where it should be.

I think the problem is, that the link is not generated at all. Maybe you could give advice on that, please.

Plugin Contributor Mike Jolley (a11n)
(@mikejolley)

8 years, 7 months ago

Go to that order, see again if download permissions box has content. If not, choose ‘regen permissions’ from the actions dropdown top right and check again.

Viewing 15 replies - 1 through 15 (of 32 total)

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