No download link in the final mail to costumer

  • Resolved lysfrasyd

    (@lysfrasyd)


    8 years, 7 months ago

    In this new theme, Aurum – Minimalist Shopping Theme, I have difficulties getting the download link in the final mail to the costumer. I have other pages selling ebooks and therefore know, that it sometimes takes an effort to get everything working, but here I just have to give up.

    I have installed the theme here: https://www.houseofshops.dk. It’s not pretty, I know, but clean from everything, that could disturb the download link being created.

    Test #1

    Setup:

    No other themes on the page exept Aurum Basic installation (without the recommended plugins)

    No other plugins but woocommerce
    Ticked downlodable (not virtual) = no link (ticking virtual can sometimes cause problems)

    Ticked downlodable and virtual = no link

    Test #2

    Installed plugin Change Database Prefix, set to hos_

    Ticked downlodable (not virtual) = no link Ticked downlodable and virtual = no link

    —

    The site developers couldn’t help, here is their reply:

    After trying for about an hour to solve your issue I was not able to get the download link, tried many variants and didn’t recieved any download link, also switched to Storefront theme which is exclusively built for WooCommerce and the download links are not sent to email.

    I suggest you to forward this issue to WooCommerce forum because even after following all those tutorials/fixes it didn’t solved the problem.

    One thing you may suggest in WooCommerce support forum is tell that this function get_item_downloads( $item ) of WC_Abstract_Order is returning an empty array of downloads, even that the product has downloadable assets assigned and “show downloads” option is enabled.

    I hope they will help you with this. I would like to hear from you if they manage to fix it and see what they did.

    —

    I would greatly appreciate any help! ??

    /lysfrasyd

    https://www.ads-software.com/plugins/woocommerce/

Viewing 2 replies - 31 through 32 (of 32 total)

  • I’ve not seen anyone from the WooCommerce team on here for a while.

    The community most likely won’t see an old thread. I see you’ve started a new topic so better luck there.

    Thanks for letting me know Lorro. I appreciate it. If I don’t get anything on the new thread, I’ll start looking into other options.

Viewing 2 replies - 31 through 32 (of 32 total)
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