No e-mail sent to customers

  • Resolved familywhiskers

    (@familywhiskers)


    4 years, 3 months ago

    For a while now customers are not getting e-mails after making a reservation.
    We get the reservation and accept, but customers will never get a confirmation.
    The problem is that a lot of people won’t show up now because they never got an e-mail to confirm their reservation.
    Nothing changed and we can’t seem to figure out why it’s not working anymore.
    Any ideas?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Rustaurius

    (@rustaurius)

    Hi @familywhiskers,

    That could be due to one of a few issues. I’d say start by looking at our documentation for this here: https://doc.fivestarplugins.com/plugins/restaurant-reservations/user/faq#no-emails

    If it still isn’t working after verifying the elements mentioned there, you could try looking into using a plugin like WP Mail SMTP to route your emails via your real email address/server. It might just be that the emails are being blocked/flagged/marked as spam because the recipient’s email provider is identifying them as coming from an auto mailer.

    I have noticed that if we approve a booking by ticking it and choosing Set to Confirmed from the Bulk Actions menu then the emails seem to go through ok.

    However, if we hit Edit on the booking and change the Booking Status to confirmed and tick the Send Notifications checkbox, the email is not received by the customer.

    Not sure if there is a bug there or if it is just us experiencing it but we have had to ensure our staff are doing the first method in order for the customer to receive the confirmation.

    • This reply was modified 4 years, 1 month ago by samothman87.
Viewing 2 replies - 1 through 2 (of 2 total)
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