No e-mail to customers

  • Resolved noselrac

    (@noselrac)


    2 years, 8 months ago

    Hi,

    We use Mailchimp to send confirmation email to customers when an order is in “processing” and “completed”. However, using your plugin seems to disrupt it. If an order started in the preorder status, no email is sent to the customer when I change the status to “processing” or “completed”. Why is that?

    Thanks!
    Marcus

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Kleinmann

    (@kleinmannbrightvessel)

    Hello @noselrac,
    I hope you are well

    We will check what you mention to find out what is going on

    – Best Regards

    Plugin Author Kleinmann

    (@kleinmannbrightvessel)

    Hello @noselrac,
    We have checked this in the plugin, and emails are indeed sent to customers when orders go from “pre-ordered” to “completed” status.

    So that we can help you solve your problem in more detail, please contact us at Bright Plugins Support

    – Best Regards

    • This reply was modified 2 years, 7 months ago by Kleinmann. Reason: I made a mistake when typing the url of the support
    Plugin Author Kleinmann

    (@kleinmannbrightvessel)

    Hello !

    As we haven’t received a response, I’ll mark this as resolved. Feel free to open
    a new topic, if you continue encountering issues or reopen this topic; we’d be
    happy to assist. Thank you!

    I have same Issue. I want customer to get email notification when pre order placed.

    Plugin Author Kleinmann

    (@kleinmannbrightvessel)

    Hello @ashu2389,

    It works correctly, it could be an incompatibility with the payment gateway you are using. Can you tell me which one?

    – Best Regards

    ashu2389

    (@ashu2389)

    I am using Razorpay. All other emails are coming but preorder not. when customers place a pre order he should get confirmation email.

Viewing 6 replies - 1 through 6 (of 6 total)
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