• I have set up everything in WordPress, GTM and GA according to this guide:
    https://gtm4wp.com/how-to-articles/how-to-setup-enhanced-ecommerce-tracking

    But I am having the problem that the gtm4wp.orderCompletedEEC GA3 event does not contain any ecom purchase data – and therefore no transaction is created in GA3.

    This is my trigger:
    2021-10-14_14-19-27

    This is my tag:
    2021-10-14_14-20-08

    This is datalayer for gtm4wp.orderCompletedEEC event:
    2021-10-14_15-54-32

    The GA3 tag is firing upon the gtm4wp.orderCompletedEEC event:
    2021-10-14_16-02-59

    Payload for the gtm4wp.orderCompletedEEC event does not contain ecom purchase data:
    2021-10-14_16-37-35

    Event data as shown in Omnibug extension:
    2021-10-14_16-41-15

    No errors in GA debugger, but no ecom purchase data:
    2021-10-14_20-35-14

    If I push this datalayer directly in Chrome Console:
    https://pastebin.com/kAbHN71d
    …which more or less should match the ecom datalayer, that is causing me problems – then the transaction goes straight to GA without any problems.

    It seems to me that GTM is not accepting the content or format of the ecom purchase datalayer – and therefore does not include it in the gtm4wp.orderCompletedEEC GA3 event.

    I dont know where to go from here… and really hope that someone can help me identify the issue.

    The page I need help with: [log in to see the link]

Viewing 14 replies - 46 through 59 (of 59 total)
  • Thread Starter davidkrogstrup

    (@davidkrogstrup)

    Hi Thomas

    Okay – just let me know if you need me to do, add or change anything on the site.

    Plugin Author Thomas Geiger

    (@duracelltomi)

    Currently, I working hard to finish v1.14, but I am still committed to solve this issue as well. What I will do here is to install Cookiebot on my dev site (woo.gtm4wp.dev) and test tracking there.

    I still had to fix some code in v1.14, if nothing new happens in the next 24 hours, I will release the new version, after that, I will focus on this Cookiebot issue.

    Plugin Author Thomas Geiger

    (@duracelltomi)

    I was able to reproduce this issue and behavior on my dev website.

    I know this thread is quite old and long but I am still committed to find a solution. I understand if you need to switch of GTM4WP for your cases, I only hope you will get back once there is a solution ??

    Thread Starter davidkrogstrup

    (@davidkrogstrup)

    Hi Thomas

    Thanks a lot for your update – I really appreciate your dedication to trying to solve this issue even though this is not paid work ??

    My clients new website is scheduled to launch on Monday 17th January – so I just hope and pray that you will be able to solve the issue before ??

    But I′m happy to know that you have been able to reproduce the issue on your dev website, since I guess that′ll help you solve this issue faster.

    Hi @davidkrogstrup ,
    did the recent GTM4WP plugin solve your issue?

    Best,
    Franz

    Thread Starter davidkrogstrup

    (@davidkrogstrup)

    Hi @franz92

    I did test the beta of the new GTM4WP version, which did not solve the problem. And since Thomas has reported, that he is able to reproduce the issue on his own test-server (when using Cookiebot), I assume that the final version of the plugin does not currently solve the issue.

    Plugin Author Thomas Geiger

    (@duracelltomi)

    Hi,

    I was able to talk to a Googler and this seems to be a more generic issue. They haven’t confirmed yet that this is a bug, but they have seen the issue on my dev site.

    Unfortunately there is a code freeze during this time of the year therefore I do not expect any update ’til January.

    Until then, all I can suggest currently is to look at another consent manager where Google Consent Mode can be disabled and a custom consent workflow can be implemented in GTM.

    Thread Starter davidkrogstrup

    (@davidkrogstrup)

    Thanks for your update Thomas ??

    If my client needs to launch the site before this issue is resolved, I′ll consider changing to another consent management platform.

    I wish you a Merry Christmas and a Happy New Year ??

    Thread Starter davidkrogstrup

    (@davidkrogstrup)

    Hi @duracelltomi

    I just want to check in with you to see if there are any news on our issue? ??

    Plugin Author Thomas Geiger

    (@duracelltomi)

    Unfortunately I haven’t go any update yet.
    But I read some other topics on other sites with similar issues. We are all waiting for an update as this could impact lots of sites.

    Plugin Author Thomas Geiger

    (@duracelltomi)

    UPDATE!

    There is a bug around the wait_for_update flag of Consent Mode.
    Google is working on a fix but currently there is no ETA.

    Workaround: you need to set the wait_for_update flag to 0 or remove this flag is anyone is using Consent Mode codes in your site.

    If you are using Cookiebot for example, the Cookiebot tag template in GTM has this option, you can set it to 0. I tested this on my dev site and it works for me.

    Thread Starter davidkrogstrup

    (@davidkrogstrup)

    Hi Thomas

    Sounds great – thanks for the update ??

    My client has currently switched from Cookiebot to Cookie Information – so for now the problem has been solved that way.

    Thanks again for all of your kind help.

    Hi Thomas,

    If you get any info about the bug fix timetable from Google, that would be valuable information for many reading this very valuable thread.

    Thank you for all of your work!

    Plugin Author Thomas Geiger

    (@duracelltomi)

    Hi,

    A fix has been rolled out last weekend, this should work now. At least it works on my dev site where tracking was brocken too. Please check your sites and let me know if it is working for you as well.

    In any case of trouble, what I need is the URL of you site and a way to place an order without the need to use my bank card. Please do NOT share any passwords and access details as this is a public forum and WP.org’s forum rules also prohibit me to ask for or accept credentials.

Viewing 14 replies - 46 through 59 (of 59 total)
  • The topic ‘No ecom data for gtm4wp.orderCompletedEEC event sent to GA3’ is closed to new replies.