No ecom Transaction data being sent
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I have tested the whole, site, switched themes, turned off all plugins to see if it would start to flow but to no avail. Can you advise?
The page I need help with: [log in to see the link]
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Hi there!
Am I understanding correctly that you’ve already set up WooCommerce Google Analytics and configured it as per https://docs.woocommerce.com/document/google-analytics-integration/ however it is not working in that no data is sent to Google?
Or just the order/transaction details are not forwarded over to analytics?
Would you mind sharing more details about the exact behavior you’re seeing here, along with your store System Status Report?
You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.
Yes, the visitor data seems to be passed but not the transaction data.
Here is the support data.
### WordPress Environment ### WordPress address (URL): https://cshfurniture.ie Site address (URL): https://cshfurniture.ie WC Version: 6.2.0 REST API Version: ? 6.2.0 WC Blocks Version: ? 6.7.3 Action Scheduler Version: ? 3.4.0 WC Admin Version: ? 3.1.0 Log Directory Writable: ? WP Version: 5.9 WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: ? ### Server Environment ### Server Info: Apache PHP Version: 7.4.28 PHP Post Max Size: 256 MB PHP Time Limit: 120 PHP Max Input Vars: 3000 cURL Version: 7.66.0 OpenSSL/1.1.1l-fips SUHOSIN Installed: – MySQL Version: 5.7.32-35-log Max Upload Size: 256 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 6.2.0 WC Database Prefix: rwy_ Total Database Size: 72.37MB Database Data Size: 60.97MB Database Index Size: 11.40MB rwy_woocommerce_sessions: Data: 20.30MB + Index: 0.43MB + Engine MyISAM rwy_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM rwy_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM rwy_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM rwy_woocommerce_order_items: Data: 0.06MB + Index: 0.04MB + Engine MyISAM rwy_woocommerce_order_itemmeta: Data: 0.50MB + Index: 0.30MB + Engine MyISAM rwy_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM rwy_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM rwy_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM rwy_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM rwy_woocommerce_shipping_zone_methods: 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Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #341 - /shop/ Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block. Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block. My account: ? Page does not contain the [woocommerce_my_account] shortcode. Terms and conditions: #1798 - /terms-conditions/ ### Theme ### Name: Avada Child Version: 1.0.0 Author URL: https://theme-fusion.com Child Theme: ? Parent Theme Name: Avada Parent Theme Version: 7.6.1 Parent Theme Author URL: https://themeforest.net/user/ThemeFusion WooCommerce Support: ? ### Templates ### Overrides: Avada/woocommerce/cart/cart.php Avada/woocommerce/checkout/form-pay.php Avada/woocommerce/checkout/review-order.php Avada-Child-Theme/woocommerce/checkout/thankyou.php Avada/woocommerce/loop/loop-start.php Avada/woocommerce/single-product/add-to-cart/variable.php Avada/woocommerce/single-product/short-description.php Avada/woocommerce/single-product/tabs/additional-information.php Avada/woocommerce/single-product/tabs/description.php ### Action Scheduler ### Complete: 183 Oldest: 2022-01-24 15:29:57 +0000 Newest: 2022-02-22 11:02:57 +0000 Pending: 5 Oldest: 2022-02-23 07:20:14 +0000 Newest: 2022-02-28 14:16:15 +0000 ### Status report information ### Generated at: 2022-02-22 12:19:55 +00:00
I just happened to look at one of my client’s sites and I realize that no e-commerce data has been sent since mid October last year?! Everyting is uptodate.
Visitor data is passed along, but no e-commerce data. I have checked in Google Tag Manager and the datalayer seems to fire just fine, but for some reason the data doesn’t register in GA.
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### WordPress Environment ### WordPress address (URL): https://www.eteritique.se Site address (URL): https://www.eteritique.se WC Version: 6.2.0 REST API Version: ? 6.2.0 WC Blocks Version: ? 6.7.3 Action Scheduler Version: ? 3.4.0 WC Admin Version: ? 3.1.0 Log Directory Writable: ? WP Version: 5.9.1 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ? Language: sv_SE External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.26 PHP Post Max Size: 100 MB PHP Time Limit: 3600 PHP Max Input Vars: 10000 cURL Version: 7.58.0 OpenSSL/1.1.1 SUHOSIN Installed: – MySQL Version: 5.7.36-39-log Max Upload Size: 50 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? 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This reply was modified 3 years ago by
thomasnorden.
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This reply was modified 3 years ago by
thomasnorden.
Aha… I now realize that it wasn’t the GA plugin that was pushing datalayer information “to GTM”, but the Google Tag Manager plugin when enhanced e-commerce tracking was on.
So you switched it off in the gtm plugin and transactions are now sending? Ive tried similiar but to no avail.
Hi there!
@johnfinn316 Thank you for sharing the System Status Report. Do you see the same behavior with Google Tag Manager plugin disabled?
Regarding WooCommerce Google Analytics, note that for transaction data to be sent to Google, as per https://docs.woocommerce.com/document/google-analytics-integration/:
This requires a payment gateway that redirects to the thank you/order received page after payment. Some popular options that do this are Stripe, Braintree for WooCommerce, PayPal Checkout, and Square.
Can you please confirm that your payment gateway does redirect customers to thank you page after purchase?
Also, if you are using universal analytics, have you already Enabled Ecommerce for a view within Google Analytics for transaction data to be recorded?
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@thomasnorden It looks like you already got your issue resolved, but if not, please do create a new forum topic so that we can continue troubleshooting there.
@thomasnorden So you switched it off in the gtm plugin and transactions are now sending? Ive tried similiar but to no avail.
Yes, the payment gateway redirects to the woo-commerce thank you page after the payment has been made.
In the view settings column, both “Enable E-commerce” and “Enable Enhanced E-commerce Reporting” have been enabled in Google Analytics.
Hi @johnfinn316,
Sorry for the delay getting back to you on this.
Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
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This reply was modified 3 years ago by
- The topic ‘No ecom Transaction data being sent’ is closed to new replies.