no editor loaded

  • Hi! When you click Set up email designer, the theme settings download starts. And then just endless loading. Theme Mesmerize. How can this be corrected?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • hannah

    (@hannahritner)

    Hey,
    I haven’t heard of others experiencing this. Are you having trouble with anything else loading on your site? Are you on an updated version of WordPress?

    Hannah

    Thread Starter sardukar

    (@sardukar)

    Yes, WordPress 4.9.8. No other download issues.

    Hey, I just tried with the Mesmerize theme. Things worked. Then I tried installing the Mesmerize companion plugin and they stopped working.

    https://www.ads-software.com/plugins/mesmerize-companion/

    I’ll have to see what this plugin is doing and see if I can create a workaround to force it to stop loading that preloader for the customizer.

    In the meantime you can deactivate that plugin to edit your emails then reactivate it once you are done.

    Ben

Viewing 3 replies - 1 through 3 (of 3 total)
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