• Resolved joannaritsoni

    (@joannaritsoni)


    hello i did not receive the email confirmation for these 2 orders in pharmacurious.gr

    https://snipboard.io/OpU2Y8.jpg

    ` WordPress Environment
    
    WordPress address (URL): https://pharmacurious.gr<br>Site address (URL): https://pharmacurious.gr<br>WC Version: 8.6.1<br>REST API Version: ? 8.6.1<br>WC Blocks Version: ? 11.8.0-dev<br>Action Scheduler Version: ? 3.7.2<br>Log Directory Writable: ?<br>WP Version: 6.4.3<br>WP Multisite: –<br>WP Memory Limit: 1 GB<br>WP Debug Mode: ?<br>WP Cron: –<br>Language: el<br>External object cache: – Server Environment
    
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    acs_courier_gr_list: 6<br>attachment: 2429<br>bsf_custom_fonts: 2<br>customize_changeset: 1<br>elementor_font: 1<br>elementor_library: 12<br>nav_menu_item: 222<br>page: 34<br>post: 5<br>product: 1625<br>revision: 5327<br>riode_template: 12<br>shop_coupon: 1<br>shop_order: 22<br>shop_order_refund: 2<br>wbcr-snippets: 5<br>wc_instagram_catalog: 1<br>wpcf7_contact_form: 7<br>wp_global_styles: 2<br>yith_wcan_preset: 1 Security
    
    Secure connection (HTTPS): ?<br>Hide errors from visitors: ?Error messages should not be shown to visitors. Active Plugins (44)
    
    MK Importer: by Makis Kostas – 1.0.0<br>ACS Points: by AfterSalesPro – 1.1.0<br>Action Scheduler: by Automattic – 3.7.2<br>Automatically Hierarchic Categories in Menu: by Atakan Au – 2.0.4<br>Autoptimize: by Frank Goossens (futtta) – 3.1.10<br>BOX NOW Delivery: by BOX NOW – 2.1<br>Classic Widgets: by WordPress Contributors – 0.3<br>Complianz | GDPR/CCPA Cookie Consent: by Really Simple Plugins – 6.5.6<br>Contact Form 7 Extension For Mailchimp: by Renzo Johnson – 0.5.72<br>Contact Form 7: by Takayuki Miyoshi – 5.8.7<br>Customizer Search: by Brainstorm Force – 1.1.6<br>Elementor: by Elementor.com – 3.19.2<br>Woody code snippets (PHP snippets | Insert PHP): by Creative Motion<br>Will Bontrager Software<br>LLC – 2.4.10
    
    Kirki Customizer Framework: by Themeum – 5.0.0<br>Loco Translate: by Tim Whitlock – 2.6.6<br>Mailchimp for WooCommerce: by Mailchimp – 3.6<br>Meta Box: by MetaBox.io – 5.9.3<br>OBS ACS Courier: by OBS Technologies – 2.0.9<br>Timologia for Woocommerce OBS Technologies: by OBS Technologies – 1.0.1<br>Pay in Store WooCommerce Payment Gateway: by Papaki – 1.2.6<br>Perfect Brands for WooCommerce: by QuadLayers – 3.3.3<br>Slider Revolution Before/After Add-On: by ThemePunch – 3.1.1<br>Slider Revolution The FluidDynamics AddOn: by ThemePunch – 1.0.0<br>Slider Revolution Mousetrap Add-On: by ThemePunch – 3.1.0<br>Slider Revolution Particles Effect: by ThemePunch – 3.3.3<br>Slider Revolution Holiday Snow: by ThemePunch – 3.0.5<br>Slider Revolution The Cluster AddOn: by ThemePunch – 1.0.10<br>Slider Revolution Transitionpack Add-On: by ThemePunch – 1.0.6<br>Slider Revolution Typewriter Effect: by ThemePunch – 3.0.6<br>Slider Revolution: by ThemePunch – 6.6.19<br>Riode Core: by D-Themes – 1.6.8<br>Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.41<br>WooCommerce Smart COD: by woosmartcod.com – 1.7.1<br>Payment Gateway - Alpha Bank for WooCommerce: by Papaki – 1.3.7<br>WooCommerce Custom Product Addons Free: by Acowebs – 3.0.6<br>WooCommerce - Store Exporter: by Visser Labs – 2.7.2.1<br>WooCommerce: by Automattic – 8.6.1<br>Yoast SEO: by Team Yoast – 22.1<br>WP Crontrol: by John Blackbourn & crontributors – 1.16.1<br>WP Extra File Types: by Davide Airaghi – 0.5.2<br>WP Mail SMTP: by WP Mail SMTP – 3.11.1<br>WP Super Cache: by Automattic – 1.11.0<br>YITH WooCommerce Ajax Product Filter: by YITH – 4.31.0<br>YITH WooCommerce Wishlist: by YITH – 3.30.0 Inactive Plugins (6)
    
    Automatic Translate Addon For Loco Translate: by Cool Plugins – 2.4<br>Envato Market: by Envato – 2.0.10<br>Facebook for WooCommerce: by Facebook – 3.1.9<br>PRO Elements: by PROElements.org – 3.16.2<br>Slider Revolution Panorama AddOn: by ThemePunch – 3.0.9<br>WooCommerce Instagram: by KoiLab – 4.5.0 (update to version 4.6.1 is available) Dropin Plugins (2)
    
    advanced-cache.php: advanced-cache.php<br>maintenance.php: maintenance.php Settings
    
    API Enabled: –<br>Force SSL: –<br>Currency: EUR (€)<br>Currency Position: right<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)
    
    Connected to Woo.com: ?<br>Enforce Approved Product Download Directories: ?<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages
    
    Shop base: #37 - /shop-2/<br>Cart: #38 - /cart-2/<br>Checkout: #12 - /checkout/<br>My account: #13 - /my-account/<br>Terms and conditions: #14062 - /%cf%8c%cf%81%ce%bf%ce%b9-%cf%87%cf%81%ce%ae%cf%83%ce%b7%cf%82-pharmacurious/ Theme
    
    Name: Riode Child<br>Version: 1.0<br>Author URL: https://riode.org/about-me/<br>Child Theme: ?<br>Parent Theme Name: Riode<br>Parent Theme Version: 1.6.8<br>Parent Theme Author URL: https://d-themes.com/<br>WooCommerce Support: ? Templates
    
    Overrides: riode/woocommerce/archive-product.php<br>riode/woocommerce/cart/cart-empty.php<br>riode/woocommerce/cart/cart-shipping.php<br>riode/woocommerce/cart/cart-totals.php<br>riode/woocommerce/cart/cart.php<br>riode/woocommerce/cart/mini-cart.php<br>riode/woocommerce/cart/shipping-calculator.php<br>riode/woocommerce/checkout/form-billing.php<br>riode/woocommerce/checkout/form-checkout.php<br>riode/woocommerce/checkout/form-coupon.php<br>riode/woocommerce/checkout/form-pay.php<br>riode/woocommerce/checkout/form-shipping.php<br>riode/woocommerce/checkout/payment.php<br>riode/woocommerce/checkout/terms.php<br>riode/woocommerce/checkout/thankyou.php<br>riode/woocommerce/content-product.php<br>riode/woocommerce/content-single-product.php<br>riode/woocommerce/content-widget-product.php<br>riode/woocommerce/global/form-login.php<br>riode/woocommerce/global/wrapper-end.php<br>riode/woocommerce/global/wrapper-start.php<br>riode/woocommerce/loop/add-to-cart.php<br>riode/woocommerce/loop/loop-end.php<br>riode/woocommerce/loop/loop-start.php<br>riode/woocommerce/loop/orderby.php<br>riode/woocommerce/loop/pagination.php<br>riode/woocommerce/loop/price.php<br>riode/woocommerce/loop/rating.php<br>riode/woocommerce/loop/result-count.php<br>riode/woocommerce/loop/sale-flash.php<br>riode/woocommerce/myaccount/dashboard.php<br>riode/woocommerce/myaccount/downloads.php<br>riode/woocommerce/myaccount/form-edit-account.php<br>riode/woocommerce/myaccount/form-edit-address.php<br>riode/woocommerce/myaccount/form-login.php<br>riode/woocommerce/myaccount/my-account.php<br>riode/woocommerce/myaccount/my-address.php<br>riode/woocommerce/myaccount/navigation.php<br>riode/woocommerce/myaccount/orders.php<br>riode/woocommerce/notices/error.php<br>riode/woocommerce/notices/notice.php<br>riode/woocommerce/notices/success.php<br>riode/woocommerce/order/order-details-customer.php<br>riode/woocommerce/order/order-downloads.php<br>riode/woocommerce/single-product/add-to-cart/external.php<br>riode/woocommerce/single-product/add-to-cart/variable.php<br>riode/woocommerce/single-product/meta.php<br>riode/woocommerce/single-product/product-image.php<br>riode/woocommerce/single-product/product-thumbnails.php<br>riode/woocommerce/single-product/rating.php<br>riode/woocommerce/single-product/related.php<br>riode/woocommerce/single-product/review-meta.php<br>riode/woocommerce/single-product/sale-flash.php<br>riode/woocommerce/single-product/stock.php<br>riode/woocommerce/single-product/tabs/tabs.php<br>riode/woocommerce/single-product/title.php<br>riode/woocommerce/single-product/up-sells.php<br>riode/woocommerce/single-product-reviews.php<br>riode/woocommerce/single-product.php<br>riode/woocommerce/content-product_cat.php Admin
    
    Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>product-external-affiliate<br>product-grouped<br>product-linked<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page
    
    Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field
    
    Daily Cron: ? Next scheduled: 2024-03-19 19:10:02 +00:00<br>Options: ?<br>Notes: 169<br>Onboarding: completed Action Scheduler
    
    Complete: 466<br>Oldest: 2024-02-17 15:55:03 +0000<br>Newest: 2024-03-19 11:28:48 +0000
    
    Failed: 583<br>Oldest: 2022-09-28 07:31:38 +0000<br>Newest: 2023-11-24 12:30:48 +0000
    
    Pending: 3<br>Oldest: 2024-03-19 16:40:03 +0000<br>Newest: 2024-03-21 14:45:05 +0000 Status report information
    
    Generated at: 2024-03-19 11:50:57 +00:00<br>`
Viewing 4 replies - 1 through 4 (of 4 total)
  • Hey there, @joannaritsoni! Thanks for contacting us. I’m happy to help you.

    Have you received email confirmation for previous orders or were those the first ones?

    Have you had orders after those? If yes, did you get the emails?

    Please follow the steps listed here to check if the emails were sent but not received, or not sent at all.

    Please let us know how it goes.

    Looking forward to your reply.

    Have a wonderful day!

    anastas10s

    (@anastas10s)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Thread Starter joannaritsoni

    (@joannaritsoni)

    we received for all previous and following order

    this has also happened in the past for 1 order

    we did not receive the confirmation email in our store and i guess the client either

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hello @joannaritsoni,

    we did not receive the confirmation email in our store and i guess the client either

    Are you able to notice any similarities between the orders that you did not receive the emails?

    Of late, are you getting any email notifications from any orders? You can try making a test order to see if the issue persists.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘no email confirmation’ is closed to new replies.