No Email Notification

Hi @stevesims1969

Do you mean the admin is not getting an email about the ticket?
if yes, then right now we don’t have any feature to inform the admin about the new ticket, however, if it is assigned (Which is being done automatically) to an agent he can receive an email about it.
Please go into TICEKT>SETTINGS>EMAIL and scroll down to New Assignment and enable it.

Please don’t hesitate to ask if you need any further help.
Regards

Hi,

You can check the Email deliverability within the next documentation:

– https://getawesomesupport.com/documentation/awesome-support/email-notifications/

Marking as clarified.