No Email Notification

  • Resolved lawrencebk3

    (@lawrencebk3)


    1 year, 8 months ago

    Hello – I am using the lite version of Amelia. I cannot get email notifications to be sent to the customer or provider.

    Since there aren’t many options in the Lite version I have no idea why neither the customer nor the business gets notification of a new booking. I have put the providers email in the provider details and use the same email as sender in the notification s settings.

    What am I missing? I’m sorry I tried searching youtube and your other tutorials. They all seem made for pro version. But even then, I followed step-by-step.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author ameliabooking

    (@ameliabooking)

    Hello Lawrence, thank you for reaching out to us.

    An issue with email notifications could be caused by several reasons:

    1. Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings.
    2. Your website has a PHP version of less than 7.
    3. The credentials are not correct.
    4. There’s something else blocking the notifications from being sent.
    5. If you’re using Gmail, please check out this article for detailed setup instructions.
    Thread Starter lawrencebk3

    (@lawrencebk3)

    Thank you for your response. I will check all these options out.

    Plugin Author ameliabooking

    (@ameliabooking)

    Hello Lawrence, glad to be able to assist you.

Viewing 3 replies - 1 through 3 (of 3 total)
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