no email sent to customer on downloadable/virtual orders

  • Resolved Megunticook

    (@megunticook)


    5 years, 11 months ago

    I have a situation where when customers order a downloadable/virtual product only, the “Processing Order” email doesn’t get sent to them. I’ve tried to eliminate all kinds of possible causes by disabling plugins, switching to 2017 theme, etc. but I still can’t that email to fire off on that type of order.

    What could be causing this? How can I troubleshoot further and identify the issue?

    Thanks.

Viewing 16 replies (of 16 total)
  • jessepearson

    (@jessepearson)

    Automattic Happiness Engineer

    @mjohnson68 Can you create your own thread so someone will be able to look over the situation and assist? This thread is resolved and will not be looked at further, I only saw it because I previously replied.

Viewing 16 replies (of 16 total)
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