no email sent to users to reset password

Hello @majito,

hi, the “reset password” didn’t work.. no email sent to users..

First, please ensure that the email template is activated by going to WooCommerce > Settings > Emails > Reset Password.

Link to image: https://d.pr/i/PAQpUd

If it’s already enabled, the next step is to determine whether the issue originates from WooCommerce or the site’s email-sending functionality. To accomplish this, you can install this plugin. It will log all outgoing emails, so if you see the email being sent in the logs, then the problem is most likely not related to WooCommerce.

To learn more about fixing WooCommerce email issues, you can check the following guide: https://woocommerce.com/document/email-faq/

Let us know if you have any other questions.

Hello,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Thanks.