No email when subscription is canceled

  • Resolved mil90hel

    (@mil90hel)


    7 years, 6 months ago

    Hi,

    I have an issue with emails. After last update when user activate his membership he receive email, but only the pre-defined even though I have my own message. Next problem is when membership expires or is canceled by admin. User doesnt recive email either.

    Is there going to be an update to fix this?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Georgian Cocora

    (@raster02)

    Hello @mil90hel,

    Please update to the latest version, 1.5.8 and try again. The issue with the customized emails was fixed and I’ve tested the Member Canceling email and it is working fine.

    Regards.

    Thread Starter mil90hel

    (@mil90hel)

    Hi,

    thank you for update. It is working correctly and right emails are delivered. There is still one problem. I tested it on one account. I have canceled subscription but user didnt receive “Cancel Subscription Email”

    Plugin Author Georgian Cocora

    (@raster02)

    Hello @mil90hel,

    Please open a support ticket on our website so we can further investigate this issue.

    Make sure to include a link to your registration form.

    Regards.

Viewing 3 replies - 1 through 3 (of 3 total)
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