No email when user is activated

Hi @debsilve,

Is the user account getting activated in the backend once the admin clicks on the activation link? Also, have you checked for the activation email in ‘Spam’ of the mailbox as well?

Due to lack of further response, we are closing this topic.

Sorry but i did not receive any notification of your response
I confirm that the user account is activated in the backend as the admin clicks on the activation link. We also checked the spam folder

Hi @debsilve,

For emails, are you using the default WordPress method or SMTP from Global Settings -> Email Configuration settings?

WE are using a custom SMTP, all the maails are being sent except this one

Hi @debsilve,

We’ll require some more information to resolve this issue. Since manual activation of users is a RegistrationMagic Premium only feature, could you please create a support ticket from our website so our team can assist you better with this problem. The WordPress support topic is only for assistance on non-premium features.

We have the free version and manual activation is working properly, only the notification isn’t working

Hi @debsilve,

Are you seeing the email in the list of sent emails in the form’s Outbox? If you are not sure where to find this, Outbox can be accessed from the form Dashboard. We’d like to know if the email is getting sent from the website or not. If it is getting sent, it will show up in the Outbox.

Also, could you please confirm if you are activating users from the “User Manager” page in RegistrationMagic backend or from any other page.

No, the only emails in the putbox are tje ones that notify the admin of the new user registration, we are activating the users from the “inbox” page

Hi @debsilve,

If the email is not in the “Outbox”, then most likely the user activation process is not getting executed on your site. Also, the option to activate users is on the “User Manager” page and not on the “Inbox” page. Could you please send us exact steps that you are following to activate the users so we can try to replicate the issue on our end. Please also provide screenshots if possible for further clarity.

I don’t know how to do this in the “user manager” area… i find the possibility to approve new users registration only in the “inbox” area.

https://prnt.sc/LBGXyKD_gCds

https://prnt.sc/zTF_uxhCDV_U

Hi @debsilve,

Thank you for sending the screenshots—they were incredibly helpful in understanding the issue you’re experiencing.

From what I can see, you’re applying a custom status labeled ‘Approved’ to form submissions in the Inbox view. I wanted to clarify that, in the Standard version of RegistrationMagic, the system automatically approves users upon successful submission of a registration form. This means there isn’t a manual approval process available in this version. The custom status you’ve set up is great for your internal tracking but doesn’t actually control the user account status or prevent a user account from being automatically activated.

However, in the Standard version, you can manually deactivate and activate users from the User Manager section by going to the Single User page. This can give you some control over the user accounts after they have registered.

For a more streamlined approval process, where you can manually approve users before they become active, you would need the Premium version of RegistrationMagic. This version includes advanced features such as manual approval workflows, providing you with full control over user registrations.

If upgrading to the Premium version aligns with your needs, I’d be happy to explain the additional features available.

Please let me know if there’s anything else I can assist you with or if you have any further questions!