No emails

Hi @fjellfant ,

Thanks for reaching out!

I understand customers are not receiving emails, although WP Mail Logging confirms that the emails are being sent, correct?

As a first step, please can you navigate to WooCommerce → Settings → Emails and ensure that these emails are enabled. You can click on the?Manage?button on the right side next to each email type, and it will show if that email notification is enabled:

If these are enabled, I’d suggest reading through the Email FAQ support documentation and see if anything there provides clarity on why the emails are not being received.

Should the issue persist, please can you clarify if this issue occurs only for new account emails, or if customers do not receive any emails at all (i.e. order emails)?

Cheers!

In the WooCommerce System Status Report I found this messages:

?Cart: The page/ the block.does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.

To checkout: The page does not contain the [woocommerce_checkout] shortcode or woocommerce/checkout?

What does this mean, and what should I do?

Hello,

Kindly note that WooCommerce cannot function as expected if these three shortcodes are not configured correctly, they are the following:

• [woocommerce_cart]?– will display the cart page
• [woocommerce_checkout]?– will display the checkout page
• [woocommerce_my_account]?– will display the user account page

You can add the shortcodes in the corresponding pages and publish them. You can use the?Shortcode Block.

More information is available here: https://docs.woocommerce.com/document/woocommerce-pages/

Regarding the emails not being sent as expected, please check if your site is experiencing any of the reasons explained in this thread (and try its recommendations as well to see if that helps).

If that does not help, can you check the error log on your site (under WooCommerce > System Status > Logs) to see if there is any error being generated?

Let us know what you find.

Thanks for reply. Perhaps I should have mentioned that I use Elementor to build the website. I also asked Woocommerce about the same issues and got this response: ?Thanks for sending that system status report over to us! I took a look at the site (beautiful pictures, by the way!), and I can see that the cart and checkout pages are functioning as they should. 
Essentially, the Elementor plugin is overriding the default WooCommerce cart and checkout pages, which is why the site’s system status report is showing those warnings. In this case, however, you can safely ignore them :)?.

Since the pages seem to be working fine, I’m a bit unsure if I should make any changes?

As for the email problems, I haven’t solved them yet. But I have installed WP Mail Logging and can see that the emails are being sent, but they are not reaching the recipient.

Hello,

We are unable to provide support for third party plugins like Elementor, if you have questions related to that plugin, kindly reach out to their support page to get more information.

Regarding the emails there are some reasons for them to do not work as expected, e.g. a plugin conflict, emails being sent as spam, etc, you can get more information here: What Causes WooCommerce Emails to Not Send?

To clarify, are the emails properly sent when all plugins except WooCommerce are temporarily deactivated and the site theme is a default theme like Storefront? You can run a conflict test to help you find the cause of the issue.

More info is available in this documentation: https://woocommerce.com/document/how-to-test-for-conflicts/

Let us know if there are any questions.

Thanks for the reply and good recommendations. I have installed Easy WP SMTP by SendLayer, and now the email seems to be sent and getting where they should.

Terje G

Hi Terje,

Really glad to hear that the emails are now being sent ??

I will go ahead and mark this as resolved then – feel free to create a new topic if you need further help.

Also, if you have a few minutes, we’d love it if you could leave us a review:?

https://www.ads-software.com/support/plugin/woocommerce/reviews/

Cheers!