No eMails into my AC Account

Hi Jurenka. The first thing to do is to make sure that you have setup logging. Then I can check what is going on.

On the WooCommerce > Settings > Integration > WC-AC Hook page, please can you make sure that the ‘Debug Log’ is checked to enable logging.

You can then view the log under WooCommerce > System Status > Logs, by viewing the log that starts ‘wc-ac-hook’.

Let me know what it says on the next order (or change of order status).

I’m having this exact problem too!
I checked the logs and its totally blank. I’ve placed 5 test orders and nothing shows in this area. There was a woocommerce upgrade recently, could this be the cause?

Hi monoogie – your problem maybe unrelated (so we might need to start another thread) but can you get back to me with the following first.

When you manually create orders the hook is not triggered on first creation (see FAQs for info on when contact is created on AC), so that may be your problem. Please can you change the status and update one of your test orders, and then check the log.

Let me know how you get on, and when you get back to me (assuming the problem is not resolved) can you let me know the settings you have for ‘Add/Update Contact’ and ‘Track Order Status’ (these are the plug in settings for WC-AC Hook under WooCommerce > Settings > Integration >WC-AC Hook). Are either of these checked?

Hi thanks for the quick reply.

The orders were all completed. I also have a plugin installed that automatically completes all orders.

In the plugin settings, the following boxes area checked.
When order created (i.e. status is processing)
Add WooCommerce order status to tags
Enable logging

I found the problem.

I was looking at the wrong log earlier. I found the right one and It says List id is not numeric and after some searching I found the right thing now and everything is working.

Thank you so much! I hope the OP found a solution too.