no emails sent

  • Resolved raymond621

    (@raymond621)


    4 years, 6 months ago

    Hi Support
    Failed order emails are not sent. Instead they are sent back to admin email. I created a testing order and changed its order status from pending payment to failed order. The customer under this test never received an automated email I created, instead, only the admin receives it. But when I click the “test email”, I can receive the automated email. I am already using SMTP via sendinblue. Under Sendinblue email log, there is no record of sending any emails to a customer at all. What seems to be the problem, support?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author dyszczo

    (@dyszczo)

    Hi @raymond621,

    I’ve tested the failed event, and everything looks fine. I’ve got the e-mail on my customer e-mail account.

    After the failed event, the ShopMagic should add the action to the ShopMagic Queue and then after processing the queue to the ShopMagic Outcomes log. Could you check if the action was logged in the Outcomes log?

    Thread Starter raymond621

    (@raymond621)

    what email was used to test this? I don’t want to provide a whole list of emails from my outcomes log, doesn’t sound fair for these customers.

    Thread Starter raymond621

    (@raymond621)

    my apologies, upon checking under outcomes log, there isn’t any email sent with status Completed. I can only see status that is marked as Failed. And under queue, there are no events at all.

    Plugin Support damianmachnik

    (@damianmachnik)

    Hi @raymond621

    Can you write us a short ticket. Here’s an email hello@shopmagic.app

    We will need some additional data and screenshots from your installation, so I think that moving a conversation to a more private channel is a good idea.

    Thank you for your cooperation!

Viewing 4 replies - 1 through 4 (of 4 total)
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