no emails will send

Hi @jhutson323,
Thanks for your message.

It sounds like a potential plugin or theme conflict to me.

Please can you make your way through this document and let me know how you get on?

Thanks for getting back to me, I started to follow the steps in the link you sent me and then I realized I hadn’t tested another angle.

Backstory: im building a multivendor store, and Ive allowed access to creating Woocommerce product categories to the vendors. I’ve set your plugin up to send a notification when a new product category is added to that taxonomy.

I found that BNFW notifications will send just fine if the admin creates a category, but they will not send if a vendor creates a category. Any ideas on how to navigate this?

Thanks for the help!

Jon

Hi @jhutson323,
Understood.

I think the issue will be because creating a product category on the front-end won’t pass it through the same hooks and filters as the back-end so BNFW can’t detect the new category.
Whilst this isn’t the answer, the following link should point you in the right direction as to how to get BNFW to trigger something off of a front-end form. You may need a developer to help you with this though: https://betternotificationsforwp.com/documentation/how-to-trigger-a-notification-from-an-acf-front-end-form/

Thanks for the help!

But, to clarify, Vendors are creating these product categories on the backend on the same screen (https://hoodmarket.us/wp-admin/post-new.php?post_type=product), and ACF is not involved.

However, I did enable “edit product terms” and “assign product terms” for the Vendor user roles using a User Role Editor plugin so that they have access to creating new product categories.

Hope this helps!

Thanks again!

Jon

Hi @jhutson323,
Ah, I see – the back-end. All understood.

I think it probably has something to do with the permissions on your Vendor user role as it works for Administrators, but not Vendors.

I honestly don’t know which capabilities you’d need to add in order for this to work but it’s worth checking the WordPress documentation if any other capabilities are needed to allow full use of creating/editing terms in a custom taxonomy. It may be that one is missing.

Bummer. I tested a couple different factors with all of the possible relevant capabilities, and wasn’t able to produce a notification for that particular user role.

I skimmed your ACF front-end document, and then searched your site and didn’t see anything for creating a Back-end ACF notification. Is this possible? If so, it would actually also solve several other problems I’ve been wrestling with.

Thanks for the help!

Hi @jhutson323,
Does the default ‘New Category’ notification work as expected for you? This should tell you if the custom taxonomy in WooCommerce should work for you or not.

Hard to say without doing a whole lot of reconfiguring. The site has no need for posts so I’ve disabled all users from creating them, or accessing categories or any other associated data. I think I’ll just be restructuring how categories will be handled, which pertains to the above unanswered question.

Here it is again:

Hi @jhutson323,
Ok, understood.

There’s no back-end ACF form functionality that I’m aware of as such. Any additional fields that ACF adds to the admin are saved when a post is published/updated as meta data.

Without tests to ensure that the default Category notifications work with BNFW, I’m not sure what else I can suggest at this stage.
Do let me know if you have a chance to test this however.

Closing due to inactivity. If you need further help with this, please feel free to re-open this thread.