No error handling for require fields

  • Resolved aseelban

    (@aseelban)


    10 months, 3 weeks ago

    We have multiple required fields in the single shop page

    If customer forget to fill any of required filed he will not be notfy which input he forget to fill!

    Especially in the mobile, he will scroll down until the add to cart button, he will require to go up again to check what he mess to fill input.

    What I recommended to do is to have a border color with red and auto-up scrolling to that input.

    Is there any way I can achieve this?

    • This topic was modified 10 months, 3 weeks ago by aseelban.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Dina S.

    (@themehighsupport)

    Typically, if you forget to fill in a field, the page will automatically scroll to the top and indicate the name of the missed field there.

    In your case, it might be a site specific issue that needs to be checked in detail. Can you please raise a ticket through our website? We hope our technical team will be able to help you.

    Thank you!

    Dina S.

    (@themehighsupport)

    Since we haven’t heard back from you in the ticketing system, we assume that your issue has been resolved

    We are going to mark this thread as resolved.

    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
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