No Events Found

first have a read through this article and if that doesn’t help please come back https://fullworksplugins.com/docs/display-eventbrite-events-in-wordpress/troubleshooting/no-events-found/

Thanks Alan,

So we are hitting cache somewhere.

    [msg] => Widget for Eventbite: Debug:  Cache hit
    [call] => Array
        (
            [endpoint] => organizations
            [params] => Array
                (
                    [status] => live
                )

            [id] => 
        )

)

We are using SiteGround’s NGINX Direct Delivery cache, and Cloudflare.

Turned both of those off, and still nothing.

The cache in the free plugin is greyed out, is that correct?

OK that is the plugins internal cache which is set to 24 hours. It should be nothing to worry about unless you have you only just added the events?

when you use your API key on the shortcode builder do you get any events?

https://fullworksplugins.com/products/widget-for-eventbrite/eventbrite-shortcode-demo/

The cache in the free plugin is greyed out, is that correct?

Yes, in that it is a premium option to change the cache duration or clear the cache through the admin UI. Although that is quite legacy from years ago when the only differentiator I had to encourage funding was cache settings, but now as the pro plugin has been enhanced with so many options, cache clear is pretty minor so much so that I may make UI cache clearing easier for the free version.

• This reply was modified 1 year, 11 months ago by Alan Fuller.
• This reply was modified 1 year, 11 months ago by Alan Fuller.

Ok, progress has been made with a fresh API key in the demo page.

Events are showing, plus –
“More than one Organization on this API Key, you may want to filter to a single organization using the organization_id= parameter”

Where do we see if there is more than one organisation?
There is only one as far as I am aware.

Still nothing in widget and shortcode for the moment.

Have you got the events through now?

No @alanfuller,

Still no events coming through.

so working on demo but not on your site?

what happens when you use the simplest shortcode [wfea]

what happens when you use [wfea debug=true]

Still no events, and this is the output from the debug shortcode.

Any ideas?

--- DEBUG OUTPUT ---
stdClass Object
(
    [events] => Array
        (
        )

)

Well that means it is connecting but there are no events.

First delete all the cache transients you can use a transient manager plugin. the transient start wfea_ but infact you can delete all transients.

What is most likely happening is that you are getting failures to connect to Eventbrite and so the cached ‘backup’ transients are being used.

Can I ask who are your hosted on?

• This reply was modified 1 year, 11 months ago by Alan Fuller.

Siteground Hosted & Cloudflare DNS

I’ve deleted these 4 transients. Refreshed the widgets, and then the same 4 transients appear again.
See – https://snipboard.io/Ir5Yft.jpg

What does that mean? cache?

It means the transients are being generated correctly and if you are seeing nothing and no errors then it is reading nothing from Eventbrite.

The next step is for you to manually check the data on Eventbrite.

First go here

https://www.eventbriteapi.com/v3/users/me/organizations/

You will have to provide your API key – DONT PUBLISH The KEY HERE this is public

The paste the response ( WITHOUT THE KEY ) here

Thanks Alan,

Currently trying to get the correct API key, which appears to be the issue with this client account.

If you’ve got any pointers within Eventbrite, that would be very helpful.

The API shows the future events here – https://snipboard.io/FlQs9x.jpg

But not in the widgets.

What am I missing?

Thanks.

Ok when I search publicly or SurrocayUk on Eventbrite I see only two events https://www.eventbrite.co.uk/o/surrogacy-uk-17256751558

Yet your screen shot shows different.

I suspect that org ID is the org ID used for private events. The free version only lists public events.

Due to limitation of my demo system it is actually running the premium version so it will be displaying private events. On the demo – try scrolling down and find “Show Private Events” and set to false to properly emulate the free version.

What happens then?