No form verify value provided

  • Resolved shackadeli

    (@shackadeli)


    5 years, 7 months ago

    This error appears to be related to the Google reCaptcha. Keys are set up correctly for a v2 checkbox, but we cannot submit the form. We’re running version 1.5.2 of the Constant Contact Forms for WordPress plugin (the lastest version as of this post) and WP core and all other plugins are also up to date.

    A search for this error message has not turned up anything useful in the forums or in Google.

    To reproduce, simply fill out the form.

    • This topic was modified 5 years, 7 months ago by shackadeli.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Constant Contact

    (@constantcontact)

    Hi @shackadeli

    Some quick questions.

    1. Is this a brand new form that you just created, or has it been around a little while? The “No form verify value provided” error is telling us that the form output is somehow missing a hidden field. The form, which is actually a post type, should have a “_ctct_verify_key” meta key with a value saved. Somehow it was either not saved, or lost. In case it helps, please try editing the form again and hitting save.

    How are you embedding the form in the page in question? Asking this one because there’s some markup/output in places that shouldn’t have it. For example this is appearing in the middle of the page:

    <!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN" "https://www.w3.org/TR/REC-html40/loose.dtd"><html><body>
    Thread Starter shackadeli

    (@shackadeli)

    The form was migrated from a previous incarnation of the site as a post. Based on your questions however, I decided to rule out any migration issues by creating a new version of the form from scratch and placing that shortcode on the mailing list page. Same issue.

    I assume the second DOCTYPE etc is embed code for the Constant Contact form. I’ve done nothing more than create a form via the plugin, tie to an existing Constant Contact list via the “Add subscribers to” drop down, save the form, and place the generated shortcode in the page editor for that page.

    There is still no _ctct_verify_key anywhere in the page source after doing so though. I’ve flushed the cache and saved/updated the form multiple times. It makes no difference. Still no “_ctct_verify_key”.

    Plugin Author Constant Contact

    (@constantcontact)

    If the DOCTYPE is coming from our plugin, we’d need to look into why/how because it’s definitely not intentional. The shortcode we generate for use is meant to output just the full <form> markup and nothing else.

    Are you using any page builder like VisualComposer, BeaverBuilder, Divi Builder, etc? Or is it just perhaps the native editor experiences with either Gutenberg or Classic editor?

    Does the site have any performance based plugins active that may be affecting overall page render?

    Odd that you still don’t have a _ctct_verify_key meta key/value, especially if you did create a new form just now. Curious what’s preventing that from saving to the form.

    If push comes to shove, would you be willing to take support off the forums and into private correspondence?

    Thread Starter shackadeli

    (@shackadeli)

    No page builders here. I’m using Classic Editor.

    The site is hosted with GoDaddy Managed WordPress so they have their caching plugin which I’ve manually purged via the admin. The only other optimizations running are Fast Velocity Minify which is handling minification of JS files and Cache External Scripts which is creating a locally cached copy of the Google Analytics scripts.

    I can confirm that even with those plugins deactivated and the cache flushed manually, the issue still exists with browser cache cleared and running in incognito mode.

    I’d be happy to do private correspondence if necessary.

    Plugin Author Constant Contact

    (@constantcontact)

    Yes, let’s move this to private.

    Please email [email protected] and cc [email protected] with the message. Lastly, please provide a link to this forum thread so we can keep track of what the messages are for.

    Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
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