No funciona

Hi there,

Can you check a few settings for me so that I know what should be expected. In the wc-ac-hook settings (WooCommerce > Settings > Integrations) what are the following:
– Add/Update Contact: Is this checked or unchecked?
– Track Order Status: Is this checked or unchecked?
– Debug Log: Is this enabled?

If the debug log is not enabled then please check box to enable. Then I can troubleshoot your next order.

Hi mtreherne , i’ve added the default tag on the settings but in active campaign i can’t see any tag added, can you help me please ? i’ve to put as default tag one that already exist on my wooocommerce products or in Active Campaign ? The tags that i’ve in the automations in Ac need to have the ame name that the tags i put on the products in Woocommerce ? thanks ??

Hi alehendrix,

I’m assuming that you have enabled the debug log? If not then please do that.

If the debug log is enabled then please check the debug log and let me know (copy and paste) the entries for one of your orders. If you have only just enabled the debug log then you will need to wait for your next order.

The debug log is found in WooCommerce > System status > Logs > wc-ac-hook-*

Along with the entries from the debug log, please can you confirm the settings you have for ‘Add/Update Contact’ and ‘Track Order Status’ found in WooCommerce > Settings > Integration > WC-AC Hook

Once I have that I can explain the reason for the tags not appearing.

You can enter a ‘Default Tag’ in the wc-ac-hook settings (which will be applied to all orders) or you can enter a product specific tag (under Product Data > Advanced > ActiveCampaign Tag). If you are using WooCommerce tags then you will need to copy them to the ActiveCampaign Tag field (if you wanted to use those tags). Currently the plugin only uses the product tags in the specific ActiveCampaign Tag field (rather than using any WooCommerce Category or Tag field).