No function my Back-End

  • Hello,
    I cannot registrate me to my WordPress Back-End. The website seemed to be hacked, so strato blocked iT. Strato informed me it was only a fishingmail, so I desblocked the website. but the website doesn′t exist. I registrate me to my WordPress Backend but the reply is, No found. Is everything lost? I have a copy of the page on my computer maybe this helps
    I would like understand what the matter is?
    Thank you so much for your request.
    Ulli

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • If youre site got hacked and they swiped everything this could indeed mean that everything is gone.

    What does STRATO blocked it mean?
    Can you login to your webspace via SFTP and check if your webspace is empty?
    Did you call STRATO and ask them what next steps could be?

    Talk to Strato support so that your domain points to the installed WordPress again. Nobody here can help you with this.

    By the way, there is also a general German support forum here: https://de.www.ads-software.com/support/

    Thread Starter ulrikebauer

    (@ulrikebauer)

    Hello, thank you so much for your replys.
    I tried to login to my webspace via FTP, but it doesn′t work. The system asked for a new password, so I am shure that the database is lost.
    The strato support isn′t helpful, they can′t give me any informatíons. The date protection is their excuse.
    Thank you for your help.

    What kind of ‘date protection’? I don’t see the connection right now. It’s about your host Strato releasing your domain for access to the website again.

Viewing 4 replies - 1 through 4 (of 4 total)
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