No gift card created

  • Resolved frequencies

    (@frequenies)


    2 years, 9 months ago

    When making a sale, no emails are sent and no gift card is created.

    The sample email send works well. It is also possible to order and checkout the gift card. However, after ordering and checkout, no action follows.

    When manually putting an order as “completed”, a critical error came up.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author pimwick

    (@pimwick)

    This message means that something on the server is throwing an error. This could be a conflict with another plugin or something else. We need to examine the log file from the server to find out more.

    Could you perform the following steps please:

    1. Log into your FTP site and edit wp-config.php
    2. Set the following values (add the lines if they don’t exist):

        define( 'WP_DEBUG', true );
    define( 'WP_DEBUG_LOG', true );
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );

    3. Return to the site and trigger the error again by manually putting the order status to Complete.
    4. Now go back to FTP and send me the file /wp-content/debug.log
    5. Return to wp-config.php and set DEBUG back to false (reverting the changes made in Step 2)

    If you aren’t comfortable with performing the steps above, contact your website host and they will be able to assist you in locating this log file.

    Thread Starter frequencies

    (@frequenies)

    Thank you for the support.

    Everything now worked as it should. Only errors became visible when ordering the gift card and when redeeming the gift card.

    [17-Feb-2022 08:22:57 UTC] PHP Warning:  Undefined array key "query" in /home/u69913p99999/domains/website.nl/public_html/wp-content/plugins/mollie-payments-for-woocommerce/src/Mollie/WC/Gateway/Abstract.php on line 2691
[17-Feb-2022 08:23:07 UTC] PHP Deprecated:  get_used_coupons is <strong>verouderd</strong> sinds versie 3.7. Gebruik in plaats daarvan WC_Abstract_Order::get_coupon_codes. in /home/u69913p99999/domains/website.nl/public_html/wp-includes/functions.php on line 5316
[17-Feb-2022 08:29:07 UTC] PHP Warning:  Undefined array key "query" in /home/u69913p99999/domains/website.nl/public_html/wp-content/plugins/mollie-payments-for-woocommerce/src/Mollie/WC/Gateway/Abstract.php on line 2691
[17-Feb-2022 08:29:07 UTC] PHP Warning:  Undefined array key "query" in /home/u69913p99999/domains/website.nl/public_html/wp-content/plugins/mollie-payments-for-woocommerce/src/Mollie/WC/Gateway/Abstract.php on line 2691
[17-Feb-2022 08:29:19 UTC] PHP Deprecated:  get_used_coupons is <strong>verouderd</strong> sinds versie 3.7. Gebruik in plaats daarvan WC_Abstract_Order::get_coupon_codes. in /home/u69913p99999/domains/website.nl/public_html/wp-includes/functions.php on line 5316
    Thread Starter frequencies

    (@frequenies)

    Any update about this?

    Plugin Author pimwick

    (@pimwick)

    Thank you for the log file. Unfortunately there are no critical errors listed, only warnings which would not trigger a ‘Critical Error’ on the site.

    If you received the Critical Error message when following the steps above, then it seems that your host is storing the PHP Error log in another location. Contact your website host to find out where this log file is stored.

    Once we can see the error message when can troubleshoot further.

    Plugin Author pimwick

    (@pimwick)

    I’m marking this thread as resolved since we haven’t heard back. Best of luck with your store!

Viewing 5 replies - 1 through 5 (of 5 total)
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