No good support

  • With the new theme version of Leftside this long working plugin did not fit anymore! The various header images were no longer displayed or the pages were shot with the codes provided in the plugin. With the default themes it works.
    Unfortunately the developer didn’t offer me any real support, but wanted access via FTP data or into the whole system. Despite sending me the theme and child theme data, I received no response. Too bad!
    So I switched to another new plugin.

Viewing 1 replies (of 1 total)
  • Plugin Author Fahad Mahmood

    (@fahadmahmood)

    @pegrem sorry to hear that you switch to another plugin. Actually compatibility with all possible WordPress themes is not an easy task. It is a kind of tradeoff we are facing that we are unable to retain those users which are using new and untested themes with our plugin. We never intended to access the FTP data or to the whole system, in fact wp-admin login details are not safe to handover to any stranger. There must be some misunderstanding but we always prefer to be on screen sharing session so issue can be understood and reproduced. Again, we are not happy to see you switching to another plugin. I will surely look into your tickets again and will come back to you.

Viewing 1 replies (of 1 total)
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