No GST on shipping charge

  • Resolved davidgaven

    (@davidgaven)


    7 years, 9 months ago

    On order creation, there is no GST allocated in the shipping charge. I have contacted WooCommerce Support and this is their reply:

    “I think the shipping plugin that you are using is not respecting the tax flag that’s enabled. You’ll have to reach out to their developer team here:
    https://www.ads-software.com/plugins/shippit-simplified-australia-shipping/
    If you checkout with flat rate shipping, is the GST added to the order?”

    GST is added to the shipping charge on a simply flat rate.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter davidgaven

    (@davidgaven)

    Here is the error when sending the invoice to Xero:

    ERROR creating Xero invoice: ErrorNumber: 10 ErrorType: ValidationException Message: A validation exception occurred Detail: The TaxType code ‘EXEMPTEXPENSES’ cannot be used with account code ‘280’

    You can see with the error message that it doesn’t pickup the correct tax code (GST) that is being used in woocommerce. If there is a charge for shipping to the customer, say $25, this should be including the tax amount if it has been specified (which it has).

    Refer to WooCommerce, Settings, Tax, Standard Rates, there is a setup tax rate GST at 10% which also has the Shipping flag on.

    Plugin Author matthewmuscat

    (@matthewmuscat)

    Hi @davidgaven,

    Thanks for providing details regarding GST allocation on Shipping Charges,

    Are you able to reach out to us on [email protected] so we can work with you on resolving this one?

    Just ask to speak with Alex or Matthew regarding the WooCommerce integration and Taxation Calculation and we’ll be in touch

    Regards,
    Matthew

    Thread Starter davidgaven

    (@davidgaven)

    Thanks for the follow-up, email sent.

    Plugin Author matthewmuscat

    (@matthewmuscat)

    Just following up for anyone that might come across a similar issue in future…

    Version 1.3.5 of the Shippit module resolves this issue, so that taxation amounts on the shipping quote is based on your WooCommerce taxation preferences.

    If you still encounter a similar error such as “The TaxType code ‘EXEMPTEXPENSES’ cannot be used with account code ‘{{ACCOUNTID}}’”, you may need to confirm that the WooCommerce account ID and Xero Shipping Account Type matches – this is, whether shipping costs are treated as Expenses or as Income.

    Having the incorrect account setting in the Xero integration will cause the Xero integration to fail, as it’s setting a tax type not supported by the account.

Viewing 4 replies - 1 through 4 (of 4 total)
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