No HTML-output for (custom) WooCommerce mails

  • Hi

    I have experienced a weird issue when using FluentSMTP on a site running WooCommerce and the Kadence WooCommerce Email Designer plugin. After installing FluentSMTP the mails from WooCommerce is only pure HTML code with no styling what so ever. Before I used WP SMTP plugin with no problem, but I like FluentSMTP much more so I would really like it to work on this site.

    I have no problems with FluentSMPT on other WooCommerce sites.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Amimul Ihsan Mahdi

    (@amimulihsanmahdi)

    Hello @tohevi,

    Can you please provide some more context with an explanation? Would you please mention which email-sending service you are using? It would be really helpful if you could record a video explaining the issue.

    Let me know the update.

    Thank you

    Thread Starter Torben Heikel Vinther

    (@tohevi)

    Hello Amimul

    Sorry that I wasn’t more precisely!

    I have set up FluentSMTP with Mailgun API, and it works perfect on both the built-in test mail function and all other transactional emails on the website. But because my client is using a free plugin (Kadence WooCommerce Email Designer) to customize the mails in WooCommerce I guess something is conflicting with FluentSMTP and not with the WPSMTP plugin.

    So when my client or her customers gets email notifications about eg. a new order, the content is showing the raw html code and instead of the visual output. If I deactivate FluentSMTP and activate WPSMTP the same mail looks beautiful. And as I wrote, FluentSMTP has no problem showing nice emails from WooCommerce on other WooCommerce sites where the Kadence WooCommerce Email Designer plugin is NOT installed.

    I hope it clarified the issue!?

Viewing 2 replies - 1 through 2 (of 2 total)
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