No image is displayed on gmail

  • Resolved GDM57

    (@gdm57)


    5 years, 8 months ago

    Recently Gmail no longer displays the images in the newsletter, jpg, that are taken from the site itself.
    If the newsletter is managed with other clients, eg Outlook, images are displayed normally.
    How can it be done? It is something very strange.

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi there @gdm57,

    Have you clicked on “display images” in Gmail itself to show the images, as by default remote images aren’t shown?

    If you have and they still aren’t showing, please contact us via https://www.mailpoet.com/support/wordpress-forums/ so we can further investigate this for you.

    Thanks!

    Thread Starter GDM57

    (@gdm57)

    By default my gmail always displays images.
    I installed MailPoet3 on a staging site with similar settings (same theme, same php, many identical plugins) and everything works properly: when I send a preview of a newsletter and open it on gmail it correctly displays the images.
    The newsletter also fails to display the social icons provided by MailPoet (png). But some images do.
    I tried to replace images that are not displayed with jpg instead of png, but nothing changes.

    Unfortunately now I can’t create an administrator account for you to access the site where I have the problem because, due to privacy protection, I have to ask the site owner for authorization (EU GDPR).

    The last time I prepared and sent a newsletter from this site on 4 January 2019 (www.prodottivalserena.com) everything worked properly.
    But then there were several updates and some new plugins.
    But even if the new plugins are deactivated, nothing changes.

    Does your site have image hotlinking protection?

    Thread Starter GDM57

    (@gdm57)

    I don’t know, I’ve never set this up.
    Until January everything worked well.
    I manage several sites with almost identical configurations: same theme, same plugins, but the server changes. In all but not this, MailPoet works perfectly and on gmail the news displays the images correctly: only this site on this server don’t work properly on gmail.
    I now haven’t had the time yet but I want to ask the hosting provider for assistance. I think the problem is the server.
    The problem is also present in a clone in a subdomain on the same server.
    If I don’t find solution with the hosting provider contact you and let’s see.
    Thanks a lot

    Thread Starter GDM57

    (@gdm57)

    Thanks to Gal Baras: there was hotlining protection on .htaccess file.
    All problems are resolved.
    Thanks to all

Viewing 5 replies - 1 through 5 (of 5 total)
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