No images showing on “sort or exclude” after upgrade

I also just discovered that if I delete the nextgen block from the page, and then add it back in and connect the gallery, all the images will show up again on the “sort or exclude” screen. But if I then insert the gallery, save the page, and go back into it, the images once again won’t show up on “sort or exclude”. Clearly this is a bug.

I have the same problem within the same conditions. I can sort photos when adding a gallery to a page. But after saving a page there are no photos shown when I want to sort them again.

I only found one other post about this on here (https://www.ads-software.com/support/topic/with-the-update-it-does-not-allow-you-to-edit-gallery-sort-or-exclude-images/), which the support department never gave a final answer to — and that was a month ago. Support was talking about “opcache” in that thread, but I disabled it on my website to troubleshoot, and it did nothing. Deactivating and reinstalling the plugin (which is the default answer constantly every time I contact support) did nothing either.

The only reason I — and I assume most others — are still using this buggy plugin is because we have websites with tons of images built around it. When I first started using it several years ago the support was reliable, knowledgeable, and they weren’t continuously releasing buggy updates. For the past 2 years or so, it’s been nothing but headaches with all their buggy releases. I have wasted countless hours troubleshooting their buggy software. Trying to get them to admit there’s a bug is like pulling teeth because they apparently test these updates on only about 5 computers in their office, determine it’s fine, release it it to hundreds/thousands of people, reluctantly discover it’s bug-ridden (after telling everyone to “delete and reinstall the plugin”), and then we have to wait weeks and months for them to fix everything….only to have it happen all over again the next time an update is released. It’s completely ridiculous. If any mainstream software company functioned this way they’d be bankrupt in 6 months.

Hi @gregl7, @myshquo,

I do apologize for the inconveniences created – I know how frustrating this is, and I understand that it has been reported in the past, but it was probably not getting enough attention due to it being reported in conjunction with a known major bug as in this case.

I confirm that we have now documented a bug with “Sort or exclude images” not displaying, caused by the URI being too long due to the parameters’ amount that are directly encoded into the URL.

We’ve observed that having a long lists of image exclusions can trigger the problem.

Our development team is now aware of the problem, and they’ll work on fixing it.

Hello @mihaiimagely. I noticed the update of plugin was released today. But it doesn’t fix the problem. When can we expect solution?

Same issue here. Getting on the thread in case a solution materializes.