No “in delivery” emails are send out

  • Resolved yoneo12

    (@yoneo12)


    5 years, 1 month ago

    Hello Zorem,

    thank you for the great plugin!

    I have tested it several times with different DHL tracking numbers. I have experienced in most cases, that the status isn′t refreshed. Only when I click on “get shipment status”, the new shipment status will be set. In settings for TrackShip, I cannot click on “get shipment status”. The “order successful delivered” e mail was send for the orders, where the refresh works… Maybe that is related to some development work which is currently on my page.

    Furthermore, I have never experienced, that the e-mails for “in delivery” are send out (also at successful tracked orders). Is it necessary to activate the custom order status “Refreshed Tracking” for this? Or there are other prerequirements? I have checked the settings, the e mail is activated everywhere I think. Do you have maybe a test tracking number which triggers this e mail?

    I use the plugin WP HTML Mail. In your docs and here in the forum, I haven′t found an answer. If it somewhere written, please send me a link ??

    Have you an idea, what could be the reason for the two issues? If you need more information, please write me a line.

    Thanks in advance!

Viewing 1 replies (of 1 total)
  • Plugin Author Zorem

    (@zorem)

    Hello @yoneo12 you’re welcome, thanks!

    1. you are using the TrackShip add-on, the trigger that sends the tracking info to auto-track by TrackShip is when you mark the order as Shipped (only after you added the tracking number and shipping provider to the order).
    If you need any help with the TrackShip and the shipment status notification emails that it enables, please contact their support from your TrackShip account and provide a few examples of tracking numbers and they will be able to assist you.

    2. the “Updated tracking” custom order status is for cases where the tracking info changed for that order and you want to send your customer an update.

    3. As for WP HTML Mail – this email customizer plugin is overriding the WC templates with its pro version, we contacted the developer and asked to add compatibility but they did not replay, I would suggest working with Kadence email customizer plugin.

    Hope this helps,
    Thanks

Viewing 1 replies (of 1 total)
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