No information bookings (blank data)

  • Resolved wbodewitz

    (@wbodewitz)


    3 years, 8 months ago

    Hello, Unfortunately it is still not possible to view the data that the customers have entered when booking. By filling in the site key and the secret key at reCAPTCHA, we no longer get an error message and bookings can be made again, but the entered data is not visible to us. I had already selected v3 of reCAPTCHA. Sorry, I didn’t understand the screenshot you sent. I saw in a report from someone else that they had the same problem with the new Booking Package update and that the problem was solved by going back to an earlier version of Booking Package. If I go back to the previous version, will I lose booking data? Thanks in advance for your help.

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  • I have previously reported a failure that seems to be the same as you.
    I will inform you of my current situation.
    Currently I am using 1.4.95 and the problem has already been resolved.
    This failure occurs at 1.4.93 and 1.4.94.
    It seems that the already registered reservation information remains in the database normally even at 1.4.93 and 1.4.94.
    So in 1.4.93 and 1.4.94 I could only see check-in and check-out data. However, when I rolled back to 1.4.92 or 1.4.95, the details for each booking were displayed successfully.
    In addition, I use this plug-in for accommodation type and do not set reCAPTCHA.

    PS
    I am Japanese. This English sentence is created using google translation. Just in case, the original Japanese text is shown below.

    `以前、あなたと同じと思われる障害を報告したものです。
    現在の私の状況をお知らせします。
    現在、私は1.4.95を利用しておりすでに問題は解決しています。
    本障害は1.4.93と1.4.94で発生します。
    すでに登録されている予約情報は1.4.93と1.4.94でも正常にデータベースに残っているようです。
    そのため、1.4.93と1.4.94では、私はチェックイン、チェックアウトのデータしか見ることができませんでした。しかし、私が1.4.92または1.4.95にロールバックすると、それぞれの予約の詳細情報は正常に表示されました。
    なお、私は、このプラグインを宿泊施設タイプで利用し、かつ、reCAPTCHAの設定していません。

    Thread Starter wbodewitz

    (@wbodewitz)

    Thank you very much for your help! Apparently I already have version 1.4.97 (I had auto update on). And now things are going really well.

Viewing 2 replies - 1 through 2 (of 2 total)
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